Meta Geeks

Meta Geeks, computer and mobile repair in the UK

Meta Geeks is a computer and mobile device repair workshop serving households and small businesses across the UK. Its work combines in-person bench repairs with remote support: software, email, printer and network issues are usually resolved remotely, while physical faults are handled by appointment at the workshop.

The company presents itself as a small team that works with a prior diagnosis, a fixed quote agreed before any work starts and an explanation of the fault in plain English. Much of its workload comes, according to its own description, from repeat customers or from people those customers have recommended the service to.

Repair and support services

The catalogue covers eight areas of work, split between the workshop and remote assistance:

• Smartphone repair in the workshop: screens, batteries, charging ports and water damage, usually returned the same day.
• Repair of computers and laptops that will not start, run slowly or keep crashing, with diagnosis and a fix both remotely and in person.
• Virus and malware removal, pop-ups and browser hijacks, followed by security hardening.
• Data recovery from failed drives, dead phones and corrupted cards, carried out in the workshop.
• Data transfer to a new device, set up exactly as the previous one.
• Fixing network printing problems.
• Resolving email issues, including sending, receiving and the spam folder.
• Installation and tuning of home networks and WiFi to eliminate dead spots.

How we work and guarantees

The process is built around four steps: diagnosing the real cause and not just the symptom, a fixed written quote with a realistic timeframe, repair with quality parts and full testing, and returning the device with maintenance instructions. The company states that it does not give prices over the phone before examining the device, that it does not recommend repairs when replacing the device works out cheaper and that it does not access personal data without authorisation.

Its commitments include free diagnosis, a "no fix, no fee" guarantee (if it is not repaired, you are not charged) and covering the repair if the fault reappears. The firm states 25 years of experience in phones, laptops and networks, and a rating of 4.9.

Remote and workshop support

Remote support is provided via a connection with the customer's permission and secure screen sharing, which makes it possible to resolve software issues without travelling. For physical repairs, the customer drops off the device by appointment; the company says most repairs are returned the same day. Remote service is offered across the UK and the workshop operates by appointment.

Customer profile and registered activity

Meta Geeks targets individuals and small businesses. The company is registered in England and Wales with company number 17324843 and has a verified presence on the Bark platform, where it appears with Elite Pro status.

Location and contact

128 City Road, London, United Kingdom, EC1V 2NX · Phone: +44 1923 628803 · Email: help@metageek.co.uk