The SMART Repair People

Mobile car body repair in the United Kingdom

The SMART Repair People is a UK-wide mobile car body repair network operating under the trading name DAA SMART SOLUTIONS LIMITED. Its approach consists of sending the technician to the customer's home or workplace to repair bodywork and paint damage, avoiding the need to take the vehicle to a conventional workshop. The company presents itself as an alternative to the traditional garage based on convenience, fixed-price quotes and colour matching.

Repair services offered

The company's range is organised into six lines of work:

• Dent repair, aimed at restoring the smooth surface of the bodywork.
• Repair of scuffs and damage to bumpers.
• Scratch and paint repair.
• Repair of damage caused by keys or sharp objects on the paintwork.
• Repair and restoration of alloy wheels and diamond-cut wheels.
• End-of-lease repairs, designed to make it easier to return the vehicle in good condition.

The company serves both cars and vans and also offers fleet accounts and services for car dealerships.

How the service works

The process is structured in three steps. First, the customer requests a free, no-obligation quote using a form to which they attach photographs of the damage; the team usually responds within one hour, and within a maximum of 24 hours. Second, if the quote is accepted, the repairer contacts the customer to arrange a date. Finally, the technician goes to the agreed home or workplace and carries out the repair. The company states that the price quoted is the final price, with no additional charges.

Coverage and operational capacity

The company has a nationwide network of specialist repairers and states that it has more than 50 technicians, as well as a track record of more than 25 years and more than 3,000 completed repairs. Its head office is in London and its technicians operate throughout the country. The cities where it provides service include London, Manchester, Liverpool, Newcastle, Glasgow, Leeds, Birmingham, Edinburgh and Bristol.

Customer profile and business model

The service is aimed at individuals who need car body damage repaired without travelling, as well as drivers with leased vehicles who must return them in a specified condition. The company also works with fleets and dealerships. Its model is based on a network of repairers whom it presents as specialists, with the stated aim of offering fair prices and fast turnaround times for both the customer and the professional.

Location and contact

128 City Road, London, EC1V 2NX