iCrack

iCrack: express Apple device repair in London

iCrack is an Apple device repair workshop operating from a store in East London, serving both individuals and businesses. Its work focuses on repairing iPhone, iPad, iPod and Apple Watch, and also includes the sale of mobile accessories and refurbished devices. The company presents itself as specialising in an express repair service and states that most repairs are completed in around 30 minutes.

Service options

The workshop offers three repair routes. The first is in-person service at its East London workshop, where walk-ins are welcome as well as customers with a booked appointment. The second is the mail-in service, aimed at customers across the UK who send in their device and, according to the company, receive it back the same day it is received. The third is the call-out service, which covers London and Essex and allows the technician to repair the device in the customer's presence.

Repairs and technical services

The repair catalogue covers iPhone, iPad and iPod screens, as well as Apple Watch. Charging problems are also handled and battery replacement is carried out. The company offers a dedicated water damage service, which includes restoring the device, and a diagnosis service for devices whose problem has not been identified or is not listed, after which the customer is given a quote. In addition, the workshop repairs iPads used in schools.

Prices and stated terms

The site's catalogue lists the water damage repair service at £29.99 and the diagnosis service at £19.99. The company states that it offers free, no-obligation quotes, and that it applies a one-year warranty on screen repairs and a standard twelve-month warranty on all other repairs. It also mentions a price match guarantee.

Buying, selling and trade-in

As well as repairs, iCrack carries out buying, selling and trade-in of devices, and sells mobile accessories and refurbished equipment. The site includes a section for cheap iPhones.

Coverage and track record

The company states that, since its launch, it has been growing in the UK. Its mail-in service extends to customers across the country, while the call-out service is limited to London and Essex.

Location and contact

Phone: 020 7998 9338 · Email: info@icrack.co.uk