WeFix London

WeFix London: 24-hour home services in London

WeFix London is a British family-run home services company based in London that operates its own 24-hour telephone service, seven days a week. It presents itself as an alternative to large plumbing companies and claims that its calls are always answered by real people from its London call centre. The firm describes itself as a fast-growing service company in the UK and structures its activity around home repair and improvement, with a particular emphasis on emergencies.

Family origins and link to Pimlico

The company was founded by three generations of the Mullins family and was created, according to its own presentation, in response to customer demand for a different service following the sale of Pimlico — a company founded by Charlie Mullins in 1979 — to an American private equity fund in 2021. Charlie Mullins, appointed OBE, is a figurehead for the firm. WeFix claims that over 77% of its customers are dissatisfied former Pimlico customers, and offers a 10% discount to Pimlico customers, committing to improve on their service and price. The company also publishes opinion content and appears in television, press, radio and podcast media, as well as having its own podcast, 'WEFIX Unblocked'.

Plumbing, heating and drain unblocking services

The service catalogue covers the main technical needs of a home:

• Plumbing: dripping taps, toilet faults, pipe repairs, leaks in showers and appliances.
• Heating: new boiler installation, hot water systems, complete central heating installations and boiler breakdown repairs.
• Drain unblocking: repair of drains, sinks, pipes and gutters, removal of blockages and CCTV camera inspections.
• Bathrooms: installations including plumbing, tiling and complete renovations.

Electrical, air conditioning, carpentry and building work

In addition to the above specialties, the company carries out electrical work — wiring, lighting, sockets, rewiring, fuse boards and fault finding —, installation, maintenance and repair of air conditioning equipment, and carpentry work such as repairs, flooring, doors and joinery. In the construction field it undertakes general building work, repairs, maintenance and improvements, as well as roofing: leak repairs, tile replacement, restoration of protective layers and new roofs. It also offers pest control, locksmith services and larger projects, including renovations, refurbishments and interior and exterior redecoration, with kitchens, bathrooms and bedrooms among the spaces it covers.

How it works, rates and guarantees

The company handles emergencies with a one-hour response commitment, often sooner, applying standard rates during normal working hours. Work can be billed hourly — with a one-hour minimum and subsequent 15-minute increments —, at a fixed price or at a day rate, always plus VAT. It offers free written estimates. Before the tradesperson arrives, the call centre provides the customer with the operative's name, photograph and vehicle registration; technicians carry photo ID, wear WeFix uniform, drive liveried vehicles and are DBS checked. The invoice details labour, start and finish times, work carried out and cost, with materials itemised. Regarding guarantees, the company states 12 months for work, 12 years for new boilers, 10 years for new bathrooms and 20 years for new roofs. It also maintains a fleet of vehicles that it presents as well-kept and damage-free.

Team and training

The firm highlights the addition of Kevin Borra, technical services manager and former heating engineer and Pimlico executive, with 34 years of experience in the sector. Its management team includes long-serving professionals, such as finance director Chris Bulmer, general manager Jonathan Smith, Gas Safe manager Matthew Gasnier, call centre managers William Pulham and Stefano Lawn, and several senior operators. The company runs an apprentice programme and mentoring activities, and publishes informative content on vocational training and youth employment.

Reviews and editorial activity

The site shows positive ratings on Google and Trustpilot, with more than 1,400 reviews collected on Google and an 'excellent' rating on Trustpilot, mentioning plumbing, flooring, window and emergency repair work. The company maintains an editorial and opinion presence in the media, with articles and appearances on television, press and radio, and a blog section on employment and economic topics.

Location and contact

Phone: 020 7889 1111 · Email: info@wefix.london · Hours: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday: 00:00-23:59