Vaulted

Vaulted: door-to-door storage in London

Vaulted is a storage company with a home collection and return service operating in London. Its approach is to save the customer from having to travel to a self-service centre: the company comes to their address, collects the items, keeps them in climate-controlled facilities and returns them when requested. The company is known as Vaulted Solutions Ltd and its registered office is in the London district of Walthamstow.

How the service works

The process consists of three steps. First, the customer books a collection slot and the Vaulted team comes to their home, where each item is catalogued and logged. The items are then stored in climate-controlled, protected facilities with continuous monitoring. Finally, the customer can request a return and the company delivers them to their current address, a new address or any location they specify.

Booking and management are done through an app, which is also used to request returns. The company states that returns are delivered within 48 hours and that collection can be unassisted, with a single crew member, or assisted, with more than one crew member and an additional charge shown at checkout.

Storage options and pricing

Vaulted structures its offering into three categories. Storage by the item starts at £1.35 per week for items such as skis, golf clubs, bikes or boxes. Home moving, with storage by space, starts at £17 per week and covers everything from a wardrobe to a two-bedroom home; collection and redelivery costs £85 for spaces up to 40 square feet and £170 above that size. The third option is international relocation, with custom quotes combining long-term storage and international shipping.

Within storage by the item, the company details rates from £36 for the inner zone, £46 for the outer zone and £60 for UK-wide. The base rate covers up to five boxes, two large items or a combination of both; each additional item costs £12. Assisted collection starts at £81.9 per hour and a half. The company states that insurance is included in the price and that there are no hidden fees.

Additional services and features

• Door-to-door collection and return, with no need to visit a storage centre.
• Photo inventory of all items.
• Insurance included in the rate.
• Return within 48 hours of request.
• Option to cancel or pause the service.
• Booking and return management via mobile app.

Uses and coverage

The service is aimed at those who need to free up space at home, store seasonal equipment such as skis, snowboards, golf clubs or bikes, and those facing a move. The company operates in London and mentions neighbourhoods such as Canary Wharf, Notting Hill, Kensington, Battersea, Walthamstow and Marylebone, although it notes that it does not cover the whole city and that availability must be checked by postcode.

Guides and resources

Vaulted publishes practical guides for London households on topics such as temporary storage during a move, the difference between door-to-door storage and self-storage, and how to create space in a flat without resorting to a storage unit.

Location and contact

Suite RA01, 195-197 Wood Street London, E17 3NU · Email: info@vaultedstorage.co.uk