ProLux Cleaning

ProLux Cleaning: steam cleaning in London and the surrounding area

ProLux Cleaning is a professional cleaning company based in London that serves all districts of the city and its outskirts. Founded in 2012 as a small carpet cleaning company, it has expanded its activity to cover a full range of machine cleaning services, with telephone support available 24 hours a day and the possibility of booking same-day appointments.

The company states that it has more than 90,000 satisfied customers and over 15 years of experience in the sector. Its team is made up of certified, insured and specifically trained cleaners, and the company is registered with Checkatrade, a UK trading platform.

Specialist cleaning services

ProLux Cleaning's catalogue focuses on cleaning using hot water extraction and steam equipment, and includes:

• Carpet cleaning, including stairs and stain removal.
• Upholstery and leather sofa cleaning.
• Mattress cleaning.
• Rug and carpet cleaning.
• Curtain cleaning.
• Car valeting.

The company works on both one-off jobs for a single item, such as one room, and large office buildings and restaurants. It also states that it has experience in treating delicate materials such as wool, velvet, viscose and linen.

Equipment and products

ProLux Cleaning uses Ninja deep steam extraction equipment and Prochem cleaning solutions, which it describes as high-performance. The company states that it uses eco-friendly products that are safe for children and pets, and that its techniques pose no risks to health or the environment.

Coverage and availability

The company operates seven days a week in London and its metropolitan area, and does not apply surcharges for weekend or bank holiday appointments. It covers north, south, east, west and central London, with a presence in locations such as Harrow, Enfield, Barnet, Camden, Wembley, Finchley, Croydon, Bromley, Wimbledon, Clapham, Wandsworth, Sutton, Stratford, Hackney, Romford, Ilford, Canary Wharf, Dagenham, Chelsea, Kensington, Ealing, Hammersmith, Richmond and Fulham, among others. The website indicates that it covers 127 areas.

Terms of service

The company offers free estimates, fixed prices with no hidden costs and taxes included. It accepts payment by credit card, online bank transfer or cash, and has an SSL certificate for online payment. It offers discounts when combining mattress cleaning with other services, such as upholstery, curtains or car interior. It also offers emergency cleaning services and 24-hour customer support.

Team and ratings

The website presents several team members, including Desislava Valkanova (marketing manager), George K. Georgiev (sales manager, more than seven years with the company), Samuil Enchev (sales representative, five years of experience) and cleaning technicians Milos, Marko and Luka, with internal ratings ranging from 4.96 to 4.99 out of 5. The company shows a rating of 5.0 based on 2,072 reviews, with 98% recommendations in the last twelve months.

Headquarters and premises

Main office: 124 City Road, London, EC1V 2NX

Borehamwood office: 205 Gateshead Road, Borehamwood, WD6 5LN