Glimmr

Glimmr: domestic cleaning in London with online booking

Glimmr is a domestic cleaning company operating in London that allows you to hire the service through an online booking which, according to its own description, is completed in 60 seconds. The company presents itself as "London's most reliable domestic cleaning service" and claims a rating of 4.7 out of 5 based on 2,500 reviews.

Booking process and how it works

The booking system is designed for the customer to select a date and time, choose the cleaning plan, enter their address and pay. Glimmr then assigns a cleaner, who arrives within the chosen one-hour window. The company handles the logistics and the customer only has to show their home to the professional. The firm highlights that this model gives back free time to people with demanding jobs or with children.

Selection and vetting of cleaners

Glimmr insists that all its domestic cleaners go through a careful selection process. According to the website, the professionals are experienced, speak English, have passed background and reference checks, have been interviewed in person and have good ratings from other customers. The company stresses that inviting someone into your home is a big decision and that is why they choose the right person for each home.

Cleaning services offered

The company structures its offering into several types of cleaning:

• Regular cleaning: a recurring service for the usual upkeep of the home, with the option of special instructions.
• Deep cleaning: an intensive clean, booked fortnightly or monthly, that tackles hard-to-reach areas such as behind appliances, curtains and radiators.
• End of tenancy cleaning: a premium service to leave the property in optimal condition before a change of tenant, with experience in hotel cleaning.
• Office cleaning: mentioned as an additional service for commercial spaces.

They also offer extra services such as ironing, laundry, inside windows, inside fridge and inside oven. Customers can customise the clean by adding instructions in their online account, which are sent directly to the cleaner's mobile app.

What a standard clean includes

The standard service covers the main rooms of the home. In the kitchen, dishes are washed or the dishwasher is loaded, accessible surfaces are dusted and wiped, the exteriors of cupboards, oven and fridge are cleaned, the microwave is cleaned inside and out, switches and handles are wiped, the hob is scrubbed, countertops and sink are cleaned, clean dishes are put away and rubbish and recycling are taken out. In the bathroom, the toilet is cleaned, shower, bath and sink are scrubbed, cabinet exteriors, mirrors and fixtures are cleaned, switches and handles are wiped, rubbish bins are emptied and the floor is vacuumed and mopped. In the living room and common areas, accessible surfaces are dusted and wiped, switches and handles are wiped, mirrors are cleaned, rubbish bins are emptied and the floor is vacuumed and mopped. In the bedrooms, accessible surfaces are dusted and wiped, switches and handles are wiped, mirrors are cleaned, the bed is made (leaving fresh linen out if you would like it changed) and the floor is vacuumed and mopped.

Satisfaction guarantee and cleaning policy

Glimmr backs its service with a 100% happiness guarantee: if the customer is not satisfied with the quality, the company comes back to re-clean at no extra cost. For moves, they offer an end of tenancy cleaning service at an additional price that reflects the extra time needed for skirting boards, carpets and areas hidden by furniture. The company warns that it cannot guarantee the return of the deposit and that, as a safety policy, cleaners do not move heavy furniture or climb ladders.

Materials and supplies

Glimmr cleaners carry most of the cleaning products that are safe for families and pets at no extra charge. The customer only needs to provide a vacuum cleaner, a mop and a bucket. If the customer prefers to use their own products, they can indicate this by adding a note to their account after booking.

Payments and prices

Glimmr only accepts credit or debit card payments. Transactions for one-off cleans are usually charged in the week following the booking; for recurring cleans, they are charged in the week following the service. The price is calculated based on the number of bedrooms and bathrooms, and is shown when entering this information on the booking page.

Hours and availability

The hours of operation are 8:00 am to 5:00 pm, Monday to Sunday. The last scheduled service starts at 4:30 pm. The company explains that the one-hour arrival window allows them to handle the unpredictability of cleaning services, since homes vary in size and effort, and factors such as traffic or weather can have an impact.

Reviews and rating

The website shows a rating of 4.7 out of 5 based on 2,500 reviews. It includes customer testimonials that highlight speed, professionalism, flexibility and value for money. Some mention monthly or weekly recurring services.

Location and contact

Phone: 020 8158 8505 · Email: support@glimmr.co.uk · Hours: Monday to Sunday: 08:00-17:00