StayInLondon

StayInLondon: boutique short-term rental management in London

StayInLondon is a London-based company specialising in the management of short-term and medium-term rentals, with an approach that the firm itself describes as boutique and personalised. It has been operating since 2016 and focuses exclusively on London, where it manages a small portfolio of properties to maintain direct contact with owners.

The company presents itself as an alternative to corporate Airbnb management agencies, offering direct contact by phone and WhatsApp instead of call centres, and the ability to respond immediately thanks to its location in central London. According to its own communication, it has maintained profitable and stable operations throughout the pandemic, which it attributes to its business model and small size.

Full management services for property owners

StayInLondon offers a complete package of services aimed at maximising rental income and eliminating the hassle of day-to-day management. Its areas of activity include:

• Listing management: creation and optimisation of listings on platforms such as Airbnb, Booking.com, Vrbo, Homelike, Rightmove, OpenRent and Zoopla, with professional photography and descriptions written to maximise exposure.
• Pricing management: manual rate optimisation, with human intervention rather than automatic algorithms, according to the company.
• Guest management: 24/7 communication from booking to check-out, background checks and reviews of previous stays, collection of a refundable damage deposit and identity verification when necessary.
• Personal welcome and key handover: when possible, the team meets guests at the property to hand over the keys and show them around.
• 24/7 concierge: team available to handle guest or maintenance issues.
• Cleaning and linen: trained housekeeping staff to check critical points, with before-and-after photographic records and damage reporting.
• Premium amenities: selection of quality brands to enhance the guest experience.
• Insurance: partnership with a specialist landlord insurance company, so the owner only pays for the days the property is occupied.
• Maintenance: coordination of certified handymen to resolve urgent issues with prior notice.

In addition to short-term rental management, the company offers medium-term and long-term rental management, corporate let management, C1 building property management and hotel management. It also advises on the Airbnb 90-day rule in London.

Areas of operation in London

StayInLondon limits its activity to London and lists the following areas of operation: Battersea, Bayswater, Belgravia, Bloomsbury, Camden, Canary Wharf, Chelsea, Clapham, Covent Garden, Dalston, Fitzrovia, Fulham, Hyde Park, Islington, Kensington, Knightsbridge, London Bridge, Marylebone, Mayfair, Notting Hill, Paddington, Shoreditch, Soho, Vauxhall and Westminster.

Client profile and onboarding process

The company works with London property owners who wish to rent out their properties on a short or medium-term basis. The onboarding process is described as quick and easy, and can be completed remotely, even if the owner is abroad. StayInLondon offers a free, no-obligation valuation within 24 hours, in which it honestly indicates whether short-term letting is the right option for the property.

Reputation and reviews

The company displays ratings of 5.0 from over 272 reviews, 4.9 from over 123 reviews and a 5-star rating with 231 reviews on Google. Guest testimonials highlight cleanliness, location, communication with hosts and good organisation. Owners who have worked with the company mention professionalism, attention to detail, direct communication and improved financial performance of their properties compared to previous managers.

Resources for property owners

StayInLondon publishes informative content for owners, such as guides on Airbnb cancellation policies in London, articles on what full short-term rental management includes and comparisons between selling or renting a property in London with short-term rental income estimates.

Location and contact

Phone: +44 7474 118 218 · Email: hello@stayinlondon.co.uk