Twinklin

Twinklin, cleaning marketplace in Greater London

Twinklin is a marketplace that connects customers directly with self-employed cleaners, without acting as an agency. The platform operates in Greater London and lets you compare profiles, rates and availability before confirming a booking. According to its own presentation, cleaners set their own rates and keep what they earn, without the hidden markups the company attributes to the agency model.

How booking works

The process has three steps: search, choose and book. Users enter their postcode to see the cleaners available in their area, compare hourly prices and profiles, and confirm the booking in the app without phone calls. The platform shows example rates such as £15, £16 or £20 per hour depending on the cleaner and the area. The booking generates a reference number and a specific time slot.

Among the features advertised are live tracking of the cleaner's arrival via map, the ability to rate every clean and the option to rebook the same cleaner in a tap.

Cleaning services available

The platform lets you filter by type of clean. The catalogue includes the following options:

• Regular clean
• Deep clean
• End of tenancy clean
• Airbnb clean
• Office clean

The service includes laundry, according to the company's description. When booking, you can select the duration of the service from 2, 3, 4, 5 or 6+ hours, as well as availability from Monday to Sunday.

Cleaner profiles and preferences

Users can view full profiles before booking, with information about the coverage area, the hourly rate and features such as whether the cleaner brings their own kit, works with pets or offers eco cleans. The platform lets you set a maximum hourly budget and select the qualities that matter most to you to receive tailored matches.

Pricing model and relationship with cleaners

Twinklin explicitly defines itself as a marketplace and not an agency. Cleaners set their own rates and keep them in full, without the commissions the company attributes to traditional agencies. Payment is handled through the platform so the booking is recorded and secure. The company maintains that this model is usually cheaper than hiring an agency, although the claim comes from its own presentation.

Guarantees and issue resolution

The platform includes a confirmation step after each clean: the customer says whether they are happy and, if not, payment is not released to the cleaner and the support team steps in to resolve the situation. If a cleaner cancels a specific visit, Twinklin automatically finds a replacement or refunds the full amount. If the regular cleaner leaves the series of bookings for good, the customer decides whether to continue with a new price shown before anything changes or cancel with no penalty.

Coverage and customer support

Twinklin serves Greater London. Users can check their postcode coverage in the app. Support is mainly handled through the app itself: direct messaging with the cleaner for booking matters and support chat from your account. For general enquiries, press or partnerships, the company provides the email address hello@twinklin.app.

Location and contact

Phone: +44 7443 440228 · Email: hello@twinklin.app