Diem Legal London Ltd

Diem Legal London Ltd: service of court documents throughout the UK

Diem Legal London Ltd is a London-based company dedicated to the personal service of court and legal documents in England, Wales and Scotland. Founded in 2014 under the name Wax Jacket Group, it adopted its current name in 2017. The company presents itself as the leading server of all types of court documents in the UK, a claim it supports with its volume of activity and its network of agents.

The company works for a diverse clientele including individuals, solicitors, law firms, charities, financial institutions and companies. Its team consists of more than 200 process servers and field agents strategically distributed throughout the British territory, allowing it to serve any city, town or village in the UK.

Service and people tracing services

The main service consists of the personal delivery of court, legal and other documents. Among the documents they routinely handle are divorce petitions, statutory demands, non-molestation orders and all types of court documents. The company also offers a specialised people tracing service in the UK, with a stated success rate of 96% and a 'no trace, no fee' policy.

In addition to service and tracing, Diem Legal provides other legal support services: asset recovery, field services, repossession services, document collection and court service.

Service options and pricing

The company structures its offering into two main options. The standard service, priced at £159, includes the first attempt at service within one to two working days, up to three attempts at service, real-time updates with photographs and the statement of service. The express service, for £199, offers same-day service, subject to availability, with the same tracking and statement features.

Work process and coverage

The procedure begins with sending the request through the website. The documents are distributed to a local process server, who makes the first attempt at service within 24 to 48 hours. The statement of service is completed and sent to the client within the following 48 hours.

The company states that its process servers are positioned throughout the UK to attempt service within 24 hours. They cover London, Birmingham, Liverpool, Manchester, Nottingham, Bristol, Glasgow, Edinburgh and any other British city. For rural areas, they warn that the number of process servers available simultaneously may be limited. They also offer urgent and out-of-hours visits, and if the recipient is not found on the first attempt, they make up to two additional follow-up visits, working even late into the night.

Confidentiality, insurance and registration

The company emphasises the confidentiality and privacy of every instruction. It is registered for data protection best practice compliance, with ICO number ZB607302, and has professional indemnity insurance and public liability insurance. Its company registration number is 15188186.

Frequently asked questions about process serving in the UK

Diem Legal's website answers the most common questions about the role of the process server. It explains that a process server is a professional who delivers legal documents to another party, such as a defendant, and that in England, Wales and Scotland they are used to personally serve documents such as divorce petitions, statutory demands and court orders. Methods of service may include personal delivery, electronic means where agreed, or a certified process server, depending on the type of document.

Regarding timescales, the company states that it can serve same day if contacted early and the documents and address are sent, and that under normal conditions it can serve in about three hours, depending on location. If the recipient's address is not available, its tracing experts can find the person within one or two days, at no charge if they are unsuccessful.

Location and contact

Office 1867, 60 Tottenham Court Road, Fitzrovia, London, W1T 2EW · Email: info@diemlegal.co.uk · Hours: Monday to Sunday 08:00 to 20:00