GentleRise Stairlifts

GentleRise Stairlifts: stairlift installation and maintenance across the UK

GentleRise Stairlifts is an independent family business operating across the UK with over twenty years of experience in the home mobility sector. Its work covers the installation, rental, repair and maintenance of stairlifts, as well as other home lifting solutions. The company presents itself as a family business that deals directly with customers, with no middlemen or call centres, and offers a free, no-obligation home assessment.

Stairlift and lifting solution range

The company installs all types of stairlifts, both new and reconditioned, covering everything from a single straight flight to complex multi-level staircases. The range includes:

• Straight stairlifts: the most common option for single-flight staircases. Installation is often completed in under an hour and they are available new or reconditioned.
• Curved stairlifts: custom-built rails designed to fit the exact shape of the staircase, including bends, turns and landings. The bespoke survey is included at no cost.
• Outdoor stairlifts: weather-resistant models for external steps, garden paths and porches, designed to withstand the UK climate year-round.
• Stairlift rental: flexible short and long-term rental options, designed for temporary needs such as post-surgery recovery periods or short-term mobility support.
• Reconditioned units: every unit undergoes full testing and safety checks, and comes with a twelve-month warranty. According to the company, they can save up to 40% compared with new equipment.
• Repairs and servicing: repair of all makes, with an average emergency response time of twelve hours and a 99% first-visit fix rate. Maintenance contracts are available for any make and model.
• Stairlift removal: safe removal of any make and restoration of the staircase to its original condition.
• Home lifts: through-floor lifts for cases where a stairlift is not the right solution.
• Ceiling track hoists: overhead patient lifting systems installed in bedrooms, bathrooms and living areas.

User profiles and mobility conditions

The company targets its solutions at older people and users with various mobility conditions, including arthritis, disability, multiple sclerosis, Parkinson's, stroke survivors, COPD and hip replacement. The website groups these situations in a specific section on conditions covered.

Purchase and installation process

The service is structured in four steps. The first is initial contact, by phone or form, to find out about the customer's needs. This is followed by a free home assessment, in which an engineer examines the staircase, sets out the available options and provides a no-obligation quote. Professional installation is then carried out, often the day after the consultation, and most installations take around an hour with minimal disruption to the home. The process ends with a full demonstration, a safety briefing and aftercare services including maintenance contracts and emergency repairs.

Finance and coverage

The company offers interest-free finance options to spread the cost. Its service area is the whole of the UK, with specific pages for London and Birmingham. The company states that installation can be carried out the next day and that the average response time for an emergency repair is twelve hours.

Information resources for customers

The website provides users with reference materials such as guides and advice, information on stairlift costs, available grants and funding, a downloadable sales brochure and a provider comparison tool. It also maintains a mailing list with maintenance tips, seasonal advice and occasional offers.

Location and contact

Fergusson House, 128 City Road, London EC1V 2NX · Phone: 0333 335 5637 · Email: sales@gentlerisestairlift.co.uk · Hours: Monday to Friday: 08:00–18:00; Saturday: 09:00–16:00