West Green Surgery

West Green Surgery: NHS primary care in Haringey

West Green Surgery is a general practice integrated into the UK National Health Service (NHS) operating in the London borough of Haringey. It is part of the West Green - Hornsey Wood Green GP group and serves patients from Wood Green, Hornsey, Crouch End, Harringay Ladder, Green Lanes N8 and Tottenham. The practice presents itself as a local service, aiming to offer a 'GP near me' experience and both in-person and video consultations.

Awards and ratings

The practice describes itself as 'multi-award winning' and states it has received more than five UK national awards, including the QIC diabetes award, the RCGP Bright Ideas award and a GP award. The CQC (Care Quality Commission) gave it an overall rating of 'Outstanding' in March 2019. In addition, the practice collects positive patient feedback on platforms such as Trustpilot, where its professionalism and care are highlighted.

Clinical services and specialties

West Green Surgery offers a full range of general practice services and runs specialised clinics for pregnant women, children and patients with diabetes and asthma. Available services include:

• Cervical screening via self-swab, without the need for a speculum.
• Mental health: access to a mental health care coordinator and referral to NHS counselling services.
• Musculoskeletal (MSK) problems: advice and referral to physiotherapy.
• Sexual health: contraception, implants, intrauterine devices and emergency contraception.
• Diabetes: specialised clinic and monitoring.
• Maternity services, early pregnancy unit and breastfeeding support.
• Vaccination, including the BCG vaccine and COVID-19 vaccination.
• Breast and bowel cancer screening programmes.
• Support for stopping smoking, alcohol and drug use.
• Baby weighing clinic and weight and exercise services.
• NHS Organ donation.
• Healthy vitamins and nutritional support.
• Support for carers and people with cancer.
• Tuberculosis clinic.
• Welfare and advice hubs, including food banks.
• Dental services and local community resources.
• Bereavement support and counselling.
• Vaccination and primary eye care.
• Translation services in several languages: Turkish, Polish, Bengali, Arabic, Hindi, Portuguese, Spanish, Urdu, Swahili and Bulgarian.

Access to services and appointments

The practice allows online registration to save time and offers appointments both in person and by video. Patients can request prescriptions online and receive medicines at any pharmacy in England. Appointments can also be managed for mental health, musculoskeletal problems, chronic disease reviews and test results. There is an online consultation service and the possibility to self-refer to specialised community services without needing to see a GP first, which reduces delays. For private services not covered by the NHS, such as medical reports, examinations or forms (housing letters, benefit appeals, travel forms, etc.), fees apply and require prior enquiry at reception.

Opening hours and out-of-hours care

The practice is open Monday to Friday from 8:00 to 18:30, with a midday closure from 13:00 to 14:00. It remains closed on national holidays. It also offers out-of-hours and weekend appointments, access to which can be checked on the website. For when the practice is closed, it is indicated that patients can use NHS urgent care services.

Haringey Minor Ailment Scheme

West Green Surgery participates in the Haringey Minor Ailment Scheme, a programme that allows patients with minor ailments to access medicines and advice through community pharmacies without needing a GP appointment or going to A&E. Conditions covered include colds, coughs, conjunctivitis, cold sores, sore throat, earache, diarrhoea, hay fever, head lice, thrush, warts, teething, ringworm and nappy rash.

Commitment to quality and the community

The practice presents itself as an accessible, patient-centred service, with a team of doctors described as 'excellent and caring'. The practice's policy includes confidentiality, punctual and courteous care, and participation in patient surveys and the Friends & Family Test. It also offers community resources, such as support in cases of domestic violence, health visits, vaccination and care for homeless or vulnerable people.

Location and contact

590-598 Green Lanes, Harringay Ladder, London N15 3HS, UK · Phone: 020 8887 3055