Dickens Direct

Dickens Direct, online lighting store based in London

Dickens Direct is an e-commerce business specialising in lighting that operates from London, England. Its catalogue covers solutions for both inside and outside the home, with a range that the company itself describes as extensive and affordably priced. The store presents itself as one of the largest online retailers in the sector and states that it has decades of experience, as well as evaluating its product selection with lighting specialists.

Indoor lighting catalogue

The indoor section includes ceiling lights, flush ceiling lights, recessed spotlights, wall lights and light bulbs. Featured items include a four-way LED ceiling spotlight fitting in black, a round 24 W ceiling light with 2050 lumens and IP44 protection, and a square 22 W LED ceiling light at 6000 K for bedroom, living room, kitchen, hallway, office or dining room. There are also ultra-slim 20 W recessed spotlights at 3000 K and 460 lumens, and a vintage semi-flush mount ceiling light with a basket cage and E27 bulb holder.

The indoor catalogue is completed by a neck reading light with a battery offering over 80 hours of runtime, three colours and six brightness levels, and a smart RGB lamp rechargeable via USB for children's bedrooms, living rooms and bedrooms. The store also sells a sunrise alarm clock with a sunset feature, sounds and mood lighting.

Outdoor lighting and solar solutions

For outdoors, Dickens Direct offers festoon string lights, solar lights and security floodlights. Among the listed products is a 96 ft festoon string light set (2 x 48 ft runs) with 30 warm white LED lights, IP54 protection, connectable and designed to be hung in gardens, patios, terraces, weddings and parties. Solar floodlights with 74 LEDs, a motion sensor, three lighting modes and a 270° angle are also sold, as well as solar security floodlights with a dummy camera, PIR sensor and IP65 protection for garden and garage.

Store categories and navigation

The website organises its range into categories such as indoor lights, bathroom lights, string lights, light bulbs, ceiling lights, outdoor lighting, solar lights and festoon lights. It also includes specific sections for outdoor wall lights and a summer sale. The store has wishlist, product comparison and shopping cart features, and publishes a blog with content on ceiling lighting, festoon string lights, Black Friday campaigns and Christmas decorating.

Customer service and operations

Dickens Direct provides support through its customer service team, open Monday to Friday from 9:00 to 17:00. The company states that returns should be directed to its customer service team to obtain the corresponding address. Its payment partners include PayPal, Mastercard and Visa. The store operates on the nopCommerce platform.

Location and contact

Phone: +44 333 577 0049 · Email: sales@dickensdirect.com · Hours: Mon--Fri 9:00AM - 5:00PM