Boiler Repairs R Us

Boiler Repairs R Us: boiler repair in London

Boiler Repairs R Us is a London-based company specialising in the repair of boilers and central heating systems. Founded by a heating engineer, the company states it has a team of 32 directly employed engineers, all Gas Safe registered, covering the area within the M25. The company presents itself as a technical service specialising exclusively in boilers, without engaging in other plumbing or renovation activities.

Technical services

The main activity is boiler repair, including faults such as lockouts, pressure drops, ignition problems, leaks and error codes. They also carry out annual servicing to improve reliability and reduce winter breakdowns, as well as diagnosis and resolution of central heating problems such as poor circulation, cold radiators, overheating and noisy systems. When repair is not the most sensible option, they offer new boiler installation. In addition, they perform deep cleans of the heating circuit using power flushing to remove sludge and limescale, improving flow and protecting pumps, valves and heat exchangers.

Brands and coverage

The engineers work with all the boiler brands commonly found in London homes, including Vaillant, Worcester, Baxi and Ideal. Coverage extends to all London boroughs and surrounding areas, including Barking, Barnet, Bexley, Brent, Bromley, Camden, City, Croydon, Ealing, Enfield, Greenwich, Hackney, Hammersmith & Fulham, Haringey, Harrow, Havering, Hillingdon, Hounslow, Islington, Kensington & Chelsea, Kingston upon Thames, Lambeth, Lewisham, Merton, Newham, Redbridge, Richmond, Southwark, Sutton, Tower Hamlets, Waltham Forest, Wandsworth and Westminster, as well as the counties of Berkshire, Buckinghamshire, Essex, Hertfordshire, Kent and Surrey.

Service and guarantees

The company operates a call centre available 24 hours a day, seven days a week. According to its presentation, they do not use automated systems: the customer speaks directly to staff who can arrange the appointment and answer questions. The service is described as suitable for homeowners and tenants, with support for CP12 gas safety certificates and ongoing maintenance. Every repair includes a one-year warranty covering parts and labour. The company states that most breakdowns are resolved the same day and that the engineers' vehicles carry universal parts for the most common faults.

Background and approach

Boiler Repairs R Us has been operating since 2005 and defines itself as a local team, not a franchise or a network of external contractors. Its working method begins with a diagnosis of the problem and informing the customer of the cost before starting the repair. The company states that it does not charge call-out fees without a repair and that its priority is to repair rather than replace, except when replacement is more convenient due to repeated failures, parts scarcity or serious damage to components of old boilers.

Location and contact

167-169 Great Portland Street, London, W1W 5PF · Phone: 0203 695 3137 · Email: hello@boilerrepairsrus.co.uk · Hours: 24 hours