Refund Club

Refund Club, financial claims managed from a single dashboard

Refund Club is a trading style of Sandsford Law Limited, a limited company registered in England and Wales with company number 15376769 and authorised and regulated by the Solicitors Regulation Authority under SRA number 8008114. Its activity consists of tracking down amounts the client may be entitled to claim, handling the legal work, and keeping them informed throughout the process. The company presents its service as a personal dashboard from which to follow all claims started.

Types of claim it handles

The site lists six lines of claim, each with its own logic:

• Car finance: for finance agreements taken out between 2007 and 2021 where a hidden commission may have been applied that increased the cost.
• Fraud and scams: for those who have been victims of fraud or a scam and consider that their bank did not do enough to protect them, with a possible full reimbursement of what was lost.
• Packaged bank accounts: for those who paid monthly fees for an account with insurance or benefits they did not need, with a possible refund of everything paid.
• Irresponsible lending: for loans, credit cards or overdrafts granted without properly assessing affordability, with a possible recovery of interest and charges.
• Pension transfers: for those who, having been advised to transfer their pension, have lost money or missed out on guaranteed benefits.
• Investment mis-selling: for investment products that did not match the client's risk profile or were not properly explained.

Several of these lines appear on the site as coming soon, while car finance is presented as active.

How the tracking dashboard works

The service is built around a personal dashboard accessed when starting the first claim. From it, all open claims can be viewed simultaneously, without relying on letters from different firms or remembering which solicitor is handling which case. The dashboard shows what stage each case is at, what is happening internally, and what is being waited on. The company states that signing, submitting and reviewing are all done from the dashboard itself, with no letters, scanning or printing, leaving a clear record of every step through to payment.

Informative content and industry context

Refund Club publishes articles on the latest developments in claims. Topics covered include the 31 August deadline for car finance, the partial suspension of the FCA motor finance redress scheme, the Court of Appeal grouping of more than 5,000 claims, as well as guides to spotting investment mis-selling, a poorly advised pension transfer, a loan granted without assessing affordability, a packaged bank account sold improperly, or a bank transfer scam.

Facts about car finance claims

The website notes that you can claim free of charge directly to the lender and then to the Financial Ombudsman Service. The FCA has introduced an industry-wide redress scheme in which it indicates that average redress could be £829 per eligible finance agreement, with a total estimated £7.5 billion to be paid to consumers. Refund Club adds that it finds an average of two finance agreements per client, which would give a potential claim value of £1,658. All claims are subject to eligibility and details of agreements are provided once the engagement has been instructed.

Company structure and customer service

The company has its registered office at 3rd Floor, 45 Albemarle Street, Mayfair, London W1S 4JL, and its ICO registration is ZB745518. Customer service is available Monday to Friday, 9:00 to 17:30, via email at help@refundclub.co.uk and by phone on 0203 442 4262.

Location and contact

3rd Floor, 45 Albemarle Street, Mayfair, London, W1S 4JL · Email: help@refundclub.co.uk