Al Furqan Travels

Al Furqan Travels: British agency specialising in Umrah and Hajj

Al Furqan Travels is a London-based travel agency focused on organising pilgrimages to Mecca and Medina. It presents itself as a specialist in Umrah and Hajj packages for Muslim families in the UK, with an offering that combines flights, accommodation, visa processing and ground transport in a single price. The company operates under ATOL protection and holds IATA certification.

Umrah packages by hotel category

The catalogue is structured into three tiers according to hotel category, with departures from UK airports and stays of varying length. The packages include return flights, hotels in Mecca and Medina, Umrah visa and ground transport. The company states that the hotels are within walking distance of the Haram.

3-star packages

The budget offering starts at £479 for seven nights, with accommodation at establishments such as Al Kiswah Towers Hotel and Grand Zowar Hotel. Other combinations include stays of five to sixteen nights with hotels such as Emaar Al Manar, Emaar Taiba, Emaar Al Khalil, ODST Madinah, Al Masa Al Jadeed and Rawdat Al Aqeeq. Published prices range from £429 to £829 depending on duration and hotels.

4-star packages

The mid-range category offers stays of five to sixteen nights with accommodation such as Al Ebaa Hotel, Waqf Osman Bin Affan, Retaj Al Rayan, Emaar Elite Hotel, Makkah Towers and Al Eiman Taibah. The prices indicated range from £589 to £1,045.

5-star packages

The luxury option includes hotels such as Anjum Hotel Makkah, Shaza Regency Hotel, Swissotel Makkah, Al Madinah Movenpick, Jabal Al Kaaba, Emaar Royal Hotel, Swissotel Al Maqam, Al Hijra Intercontinental, Omar Marriott Hotel, Leader Al Muna Karim, Pullman ZamZam Makkah, Pullman ZamZam Madinah, Hilton Makkah, Dallah Taibah Hotel and Al Aqeeq Madina. Stays range from seven to fourteen nights, with prices between £889 and £1,365.

Services included in the packages

The agency details that its packages cover return flights from UK airports, full processing of the Umrah visa, accommodation in hotels close to the Haram, guided Ziyarat tours and assistance during the pilgrimage. It also offers the possibility of creating custom packages according to the traveller's dates and needs.

Client profile and travel options

Al Furqan Travels states that its services are suited to individual travellers, family groups and elderly pilgrims. In addition to standard packages, it organises group packages for mosques and families. The company mentions departures from London, Manchester, Birmingham, Glasgow and Luton, with flights operated by airlines such as Saudi Airlines, British Airways and Oman Air.

Customer service and financial protection

The agency has a London-based team that handles enquiries in English and Urdu. It offers 24/7 support during the pilgrimage and responds to quote requests in approximately one working hour. ATOL protection covers certain flights and flight-inclusive packages, although the company notes that not all services listed are covered by the scheme and that ATOL certificates detail the elements covered. IATA certification confirms its status as an accredited agent.

Track record and ratings

The company states it has more than fifteen years of experience and has served more than ten thousand pilgrims. On review platforms it maintains a rating of 4.8 out of 5 on Trustpilot, with 94% five-star reviews. The published testimonials highlight the handling of visas, flights and transport, as well as the service received during the trip.

Location and contact

128 City Rd, London EC1V 2NX, UK · Phone: 0203 504 1370 · Email: info@alfurqantravels.co.uk