Phoenix Car Keys

Phoenix Car Keys, automotive locksmith with UK-wide coverage

Phoenix Car Keys presents itself as an automotive locksmith company operating in any city, town, or village in the UK. Its team consists of locksmiths who, according to the company itself, have years of experience and take regular refresher courses. The company states it has been providing service for 15 years and offers emergency assistance 24 hours a day, 7 days a week.

Vehicle key and lock services

The company's catalogue covers car key replacement, damage-free door and boot unlocking, spare key cutting, key programming, ignition barrel replacement, and extraction of broken or stuck keys. It also includes Ghost immobiliser installation and fitting slam lock-type locks for vans.

• Car key replacement: high-quality original key, with same-day or one-to-two-day delivery and a 12-month warranty.
• Emergency unlocking: damage-free door or boot unlocking and extraction of keys stuck in locks or the ignition.
• Spare key: cutting and programming of a second original key for a car or van within one day.
• Key programming: programming or reprogramming of new keys.
• Ignition barrel replacement.
• Ghost immobiliser installation.
• Key diagnostics to determine whether they can be repaired or need to be replaced.
• Slam lock installation in vans.

Coverage, brands, and vehicle types

The company states it covers 100% of the UK and serves more than 90% of the car makes and models available in the country. Among the brands it mentions are Audi, BMW, Citroën, Ford, and Land Rover. Services are aimed at both individuals and businesses, through its B2B auto locksmith line, and it also offers a locksmith training course.

Service terms and warranty

Phoenix Car Keys states that it works with a fixed quote, with no additional charges, and that in most cases it can carry out the service on the same day as the request. The company notes that in 99% of cases it resolves the problem in a single visit, and that a second trip may only be necessary in unforeseen situations or when a new key has to be ordered. The keys it produces usually come with a 12-month warranty.

Customer reviews

The site shows an average rating of 4.8 out of 5 based on 347 Trustpilot reviews, and a 5-star rating from 207 reviews verified by Trustindex. The comments include cases of keys snapped in the lock, worn ignition barrels, second keys for specific models, vehicles with all keys lost, and immobiliser problems. Several customers mention that the technician arrived later than the stated time, although he called ahead, and others highlight that the work was completed at the vehicle's location.

Service and contact

The company provides assistance by phone, email, and WhatsApp, and maintains a 24/7 call line. To request service, the site asks the user to enter the vehicle registration number, after which the team contacts them.