Victorian Plumbing

Victorian Plumbing, Liverpool-based bathroom retailer

Victorian Plumbing presents itself as the UK's largest bathroom retailer and operates from its Liverpool headquarters, where it combines an online store with a showroom. The company traces its origins to the restoration and sale of replica Victorian bathrooms from the 19th century, from the era of Queen Victoria and King Edward, and from there comes its specialisation in traditional bathrooms, which it maintains alongside a contemporary design offering.

Catalogue: suites, sanitaryware and furniture

The site organises sales by product category: bathroom suites, toilets, basins, baths, furniture, showers and shower trays, taps, heating, accessories, tiles and flooring, and kitchens. The company declares a range of over 17,000 references, enough to cover both a complete renovation and the replacement of individual pieces.

Featured lines include traditional bathroom furniture from the Chatsworth range in soft grey, freestanding baths as a centrepiece of the bathroom, modern-style furniture with storage and designer basins that mimic the look of a hotel. The offering is also organised by style, with separate sections for traditional and modern bathrooms, and by brand.

Own-brand and third-party brands

Alongside its own Victorian Plumbing brand, the catalogue includes sanitaryware and tap brands such as hansgrohe, Burlington Bathrooms, Heritage Bathrooms, Grohe, Chatsworth and Mira Showers. The company states that its buying team selects the brands and seeks designs and styles at competitive prices. Outside the bathroom sector, the group has the homeware and furniture brand MFI.

Full renovations and partial upgrades

The business is not limited to complete renovations: it also offers low-cost updates by changing taps or showers, and extends its range to cloakrooms and en-suite bathrooms, with suite collections for small bathrooms created by its in-house design team. To plan the renovation, it offers a free 3D planning tool and an 89-page printed catalogue that can be requested.

Guarantees, delivery and finance

According to the website information, many products come with guarantees of between 5 and 25 years and, in some cases, with a manufacturer's lifetime guarantee. Standard delivery is free on orders over £499 to most of mainland UK, and next-day delivery availability is announced. The company offers 0% interest finance over 6, 9 or 12 months for orders over £250, and has a trade account with discounts for bulk orders.

Customer service and reviews

The company highlights a customer service team accessible via live chat, as well as help sections for tracking, amending, returning and refunding orders, and VAT invoicing. The site shows a rating of 4.5 out of 5 on Trustpilot and states that it has more than 415,000 verified reviews through that independent platform. The company is authorised and regulated by the UK Financial Conduct Authority as a credit intermediary, not as a lender.

Location and contact

1 Sustainability Way, Farington Moss, Leyland, PR26 6TB, United Kingdom · Email: info@victorianplumbing.co.uk