Be Sure

Be Sure: appliance repair plans in Littlehampton

Be Sure is a British company based in Littlehampton (West Sussex) that sells discretionary home appliance repair plans. Unlike traditional warranties or insurance, the company presents itself as a repair plan provider with no small print and no rising costs, with a monthly fee from £3. The company states it has been operating in the sector for more than fourteen years and has fifteen years of experience, according to its own figures.

What the plan covers

The plan is designed to repair essential household appliances. Cover is organised into four groups:

• Kitchen appliances: fridges, freezers, ovens and dishwashers, among others.
• Laundry: washing machines and tumble dryers.
• Electronic devices: TVs, Sky boxes, consoles and stereos.
• Small appliances: toasters, irons, kettles and similar.

How the repair process works

Customers can submit a repair request online or by phone in around two minutes. Be Sure then assesses the claim and any supporting information to determine the best solution. The outcome may be a repair, a replacement appliance or a cash alternative. The company states that most repairs are resolved within one week and that, when the cash alternative is chosen, payment is made within 24 hours.

Operating model and customer service

Be Sure operates on a discretionary basis: each request is reviewed individually to offer the most suitable solution based on the customer's needs, the condition of the appliance and the most efficient resolution route. The company stresses that it does not apply hidden fees or price increases once the plan is taken out, and that it does not impose unnecessary conditions. Phone support is provided by its own team based in the south of England, which handles repair requests, explains the available options and assists without jargon. Repairs are carried out by vetted, DBS-checked engineers, and all requests are processed in-house by the company's specialist team.

Environmental commitment

The company highlights a focus on waste reduction and sustainability. All agreements and service requests are managed digitally, without paper. When an appliance must be replaced, Be Sure states that it is recycled through certified programmes instead of being sent to landfill. In addition, where possible, it provides modern, energy-efficient replacements to help reduce electricity consumption and bills.

Nature of the service and legal clarifications

Be Sure Limited is not authorised by the Financial Conduct Authority and does not offer insurance products. It defines itself exclusively as a discretionary repair plan provider. The company clarifies that it does not endorse and has no official link, association or connection with third-party companies or their subsidiaries, and that it is solely a repair plan specialist, not to be confused with other companies with a similar-sounding name or that provide other services.

Stated goal

The company's goal is to help 6,000 families protect themselves against unexpected appliance breakdowns in 2025, according to its own forecast.

Location and contact

8-10 Clifton Road, Littlehampton, West Sussex BN17 5AS · Phone: 0330 0240954 · Email: info@be-sure.co.uk