Crystal Direct

Crystal Direct manufactures made-to-measure PVC-U windows, doors, and conservatories in the UK. The company dates its beginnings to 1990, when it was founded by Martin Randall, and produces from its manufacturing facility in Letchworth, Hertfordshire. Its range serves new builds, renovations, home improvement, and commercial construction projects through a network of approved dealers connecting installers and customers.

The window catalog includes casement styles, vertical sliding sash windows, tilt-and-turn systems, and flush designs. Crystal Direct works with PVC-U profiles and color finishes so trade customers can configure products around a project’s appearance and requirements. The website presents energy efficiency, sound reduction, and security as goals of its glazing and locking systems.

The door range combines residential PVC-U, composite, French, and patio doors with aluminum bifold doors. The company offers configurations for different openings and spaces, from a front entrance to a wider connection with a garden. Kubu adds a smart-lock option for certain composite doors.

Conservatories extend the offering into additional living space. The catalog includes lantern roofs, solid roofs, and flat skylights, along with different combinations of windows and doors. The company highlights high-performance glazing to manage solar gain and maintain a more stable indoor temperature, as well as multipoint locking systems.

Crystal Direct says its products are manufactured to defined standards and maintains industry accreditations. Its technical information cites ISO 9001:2015 quality management, BS EN 12608 for PVC-U profiles, and compliance documentation for Document Q. It also states that its window and door profiles carry a 10-year manufacturer’s warranty, separate from the terms for each configuration.

The business primarily serves installers, merchants, and distributors rather than operating as a traditional retail store. Its locator helps homeowners find a nearby approved supplier; trade customers can use the online configurator and pricing system to prepare quotes and orders. The platform lets account holders review previous jobs, order progress, and delivery dates.

Technical support includes information on energy ratings, CAD details, design, building regulations, wind loads, specifications, installation, and maintenance. Letchworth is the company’s published corporate and manufacturing address; phone support is available during weekday business hours, and homeowners can find installers through Crystal Direct’s approved supplier network.