The VoIP Shop

The VoIP Shop is a business telecommunications provider based in Leicester and serving organizations across the UK. Since 2014, it has offered VoIP and cloud phone systems alongside business broadband connectivity. Its work goes beyond selling equipment: it configures a setup so calls, extensions, devices, and digital channels fit into each organization's day-to-day operations.

Hosted telephony lets a business manage calls without relying on a traditional physical phone exchange in every office. The VoIP Shop offers cloud systems, hosted PBX, and SIP trunking, with apps for desk phones, mobile devices, and computers. That setup can support distributed teams or businesses with multiple locations, although the available features depend on the plan, connection, and chosen configuration.

Call-management tools include queues, transfers, caller ID, directories, voicemail-to-email, conferencing, call forwarding, and automated attendants. IVR systems and welcome menus can route callers to the right team, while call-center dashboards bring together live activity and statistics. For organizations handling a high volume of calls, the goal is to organize incoming inquiries and make them easier to track.

The company also offers AI features for transcribing calls, summarizing conversations, and handling common inquiries through voice agents or virtual receptionists. These tools can become part of everyday operations, but they do not by themselves define service processes, customer-care standards, or human oversight. The service combines automation with technical support, and the company advertises human assistance around the clock, every day.

The catalog includes platforms and products such as 3CX, Yeastar, Microsoft Teams Phone System, Cisco Webex Calling, IPECS, phone hardware, and unified communications apps. CRM integration can let employees place calls from customer records and connect phone activity with business software. The range also includes call recording and advanced reporting, as well as broadband, fiber, leased lines, and mobile connectivity for businesses.

A significant part of the work happens during the transition from an existing system. The VoIP Shop says it can manage the switch with a customer's current provider and transfer an existing business number; it then configures the equipment and provides onboarding, training, and maintenance according to the selected solution. The company lists separate sales and technical-support phone lines so inquiries can reach the appropriate team.

The company says it has operated since 2014 and is an assured supplier on the NHS Advanced Telephony Better Purchasing Framework for cloud systems used by medical practices. Its listed location is Dock 3, Space City, 30 Exploration Drive, Leicester. The service may be relevant to small and midsize businesses, multi-site organizations, schools, and clinics evaluating digital telephony, centralized call handling, and connectivity support from one provider.