Tenant Angels

Tenant Angels: specialists in tenancy deposit claims in England and Wales

Tenant Angels presents itself as a British company dedicated exclusively to tenancy deposit claims. Its stated area of operation is England and Wales, and its activity focuses on cases where the landlord has not protected the tenant's deposit in accordance with the regulations.

The company claims to be the only one specialising in this area in the United Kingdom and describes itself as the highest-rated in the country, with hundreds of five-star reviews. According to its own communication, in 2024 it handled more than £7 million in claims and helped more than 1,300 tenants successfully claim against their landlords.

What is a tenancy deposit claim

The company explains that, by law, landlords must pay deposits received from tenants into one of the three deposit protection schemes: DPS (Deposit Protection Service), MyDeposits and TDS (Tenancy Deposit Scheme). Protection must be carried out within 30 days of the deposit being paid.

If the landlord does not protect the deposit correctly, they may have broken the law and the tenant could be entitled to compensation of between 1 and 3 times the deposit amount. The company notes that the final amount is calculated per breach, and identifies possible breaches: failing to protect the deposit within 30 days, failing to maintain protection throughout the tenancy (for example, when renewing the contract) and failing to inform the tenant about the scheme in which the deposit has been placed.

Services and tools for tenants

Tenant Angels offers a free claim review and a claim calculator. It also provides users with verification tools such as the deposit checker, the Section 21 checker and the average rent checker. In addition, it publishes help guides and a free fortnightly newsletter for tenants, which includes private rental market news, success stories and information on legal rights.

The company also handles Rent Repayment Order (RRO) claims, with its own calculator and eligibility check, and offers information on landlord licences.

Working model and legal support

Tenant Angels operates with no upfront cost and on a 'no win, no fee' basis. According to its description, all legal fees are recovered from the landlord when the case is won, along with a modest success fee on the compensation obtained. The company states that conversations with its legal team are confidential and that the landlord or letting agent cannot find out that the tenant is exploring a claim until they are formally notified.

The process is presented as hands-off for the tenant, who would not have to speak directly with the landlord or the letting agent. Tenant Angels selects solicitors from its panel according to the case and states that, on average, it can have the claim ready and in a solicitor's hands within 24 hours of first contact. The company indicates that the pace can be adapted if the tenant prefers to wait or put the claim on hold while still in the property.

Cases of multiple breaches and maximising compensation

The company highlights its experience in cases of multiple breaches, where, according to its presentation, it can detect breaches that other services overlook. It states that it does not settle for the standard compensation of 3 times the deposit and that it seeks the maximum possible payment. As a specific figure, it notes that in October the average potential value of the claims it handled exceeded £5,404, in addition to the return of the deposit, above the standard of 1 to 3 times. It also mentions that a client recently received nearly £12,000 and that compensation can reach up to 9 times the deposit value depending on the case and the number of breaches.

Client profile and contact channels

Tenant Angels serves tenants in England and Wales. The company states that it has helped thousands of tenants in that area and that its team is based in the United Kingdom. For communication, it offers support by phone, email, SMS and WhatsApp, and states that it does not use AI bots or large call centres. The company also maintains an active presence on Trustpilot, where it accumulates customer reviews.