PIP Help

PIP Help: specialist representation for PIP claims and appeals

PIP Help is a family-run organisation based in the United Kingdom that focuses on representing people with benefit claims and appeals, in particular Personal Independence Payment (PIP). The firm presents itself as a specialist alternative to generalist law firms, local advice bureaux and representatives without formal legal training.

A team with legal training and direct experience

The firm's legal lead is Darren Martin, who holds a First Class bachelor of laws degree (LL.B Hons) and was called to the Bar of England and Wales by the Honourable Society of Lincoln's Inn after completing the BPTC, the academic part of training as a barrister. He has over twelve years of experience and, according to the company's own presentation, has a disability (fibromyalgia), a circumstance the firm highlights as part of its understanding of claimants' reality.

Kelly Martin, who holds a master's degree in operations management and has previous training as a teacher of vulnerable adults, heads the administration and client service area.

Services for PIP claims and appeals

The firm is involved in all stages of the process, from the initial claim to the appeal before the Upper Tribunal. Its services include:

• Completing claim forms and medical questionnaires.
• Preparation for the PIP medical assessment.
• Dealing with decisions and Mandatory Reconsideration requests.
• Appeal to the benefits tribunal.
• Communication with the DWP and the tribunal on behalf of the claimant.
• Gathering and analysing all the evidence in the case.
• Preparation for the hearing, including example questions.
• Assistance and representation at the tribunal hearing.
• Appeal to the Upper Tribunal on a point of law, with representation included.

Fee model: No Win No Fee

The firm charges no upfront fees or hidden costs. It only applies a charge of 35% plus VAT on any backpay awarded to the client, and only if the case is won. If the case does not succeed, the client pays nothing. The company states that the client will never pay more than they receive in benefit.

Results and approach

The website shows success indicators at tribunals, pre-tribunal cases and Upper Tribunal, although no specific figures are detailed in the available material. The firm presents itself as entirely independent and self-sufficient, without external funding, and emphasises its experience in dealing with people in vulnerable situations.

Client profile

PIP Help serves people who claim or appeal Personal Independence Payment, including cases of physical and cognitive disability. The testimonials collected on the website expressly mention autistic users and family members acting in support of the claimant.