Windscreen Replacement Services (WRS)

Mobile windscreen service in Leeds

Windscreen Replacement Services (WRS) is a British company specialising in car glass repair and replacement that operates a mobile service: its technicians travel to your home, workplace or any point in Leeds and surrounding areas to carry out the work. The company presents itself as a windscreen replacement service with same-day appointments, subject to stock availability, and with 24-hour telephone support.

The process described by the company is organised into three steps: the customer calls and gets a quote within seconds, an appointment is set at a time and place that suits them, and the vehicle is back on the road, in most cases, in around 60 minutes.

Repair, replacement and other glass

WRS's service catalogue covers different types of vehicle glass, with approximate times that the company itself details:

• Windscreen repair: technicians determine whether a chip or crack is repairable; when it is, the work is carried out in around 45 minutes.
• Windscreen replacement: when repair is not viable, replacement is carried out at the location chosen by the customer, with an approximate wait of 60 minutes.
• Side windows: side glass replacement in around 45 minutes.
• Rear screens: complete replacement, from start to finish, in around 60 minutes.

The company states that it works with all makes and models and that, with over a century of combined experience, it has served a wide range of manufacturers.

Vehicles and customers served

WRS distinguishes between private vehicles and commercial fleets. Among the vehicle types it mentions are privately owned cars, vans and Lutons, rigid trucks and commercial vehicles, motorhomes and others. For the commercial segment, the company has created a specialised team that handles calls from businesses and fleets, and offers the possibility of opening a customer account.

Repair criteria and frequently asked questions

The company explains in its FAQ section when it is possible to repair instead of replace. According to its guidance, a chip or crack can be repaired if it is smaller than a £2 coin and is not in the driver's line of sight; larger damage or cracks in the driver's field of view usually require full replacement.

Regarding the British MOT test, it notes that the windscreen affects driver visibility and must not have a chip larger than 10 mm in the line of sight while driving. It also recommends addressing chips quickly to prevent them from becoming larger cracks.

On timing, it indicates that windscreen replacement usually takes between 60 and 90 minutes depending on the make and model, and that it is advisable to wait at least an hour before driving so that the adhesive cures properly. As for insurance, most comprehensive car policies cover repairs and replacements, and the company refers the customer to their insurer to find out about coverage and any applicable excess.

ADAS and calibration

The company also addresses advanced driver assistance systems (ADAS), which include functions such as parking assistance, automatic emergency braking, lane assistance and cameras. WRS notes that, when replacing a windscreen, it aims to replace equivalent components so that the customer can continue using those functions, and that ADAS systems require recalibration after certain maintenance and repair work to continue functioning correctly, which involves aligning the sensing devices.

Customer reviews

The site includes a selection of recent reviews. Alex Moody, from Hull, highlights an excellent, fast and efficient service, and recommends it. Jane Thompson, from Leeds, is very satisfied because the technician arrived quickly and replaced her windscreen within less than two hours of her call. Liam Taylor, from Batley, rates the service as excellent and highly recommendable.