Suddies Domestic Appliances

Suddies Domestic Appliances: sales, installation and repair of domestic appliances in Surrey

Suddies Domestic Appliances Ltd is a family-run business established in October 1998 and based in Surrey (United Kingdom). It presents itself as a local supplier and repairer of high-quality domestic appliances from leading brands, with a track record the company itself puts at 27 years. Its activity combines the sale of new and refurbished appliances with technical service, installation and the supply of spare parts.

Product and spare parts catalogue

The range is organised into several categories: laundry, cooking, dishwashers, refrigeration and small appliances. The company sells appliances from brands such as Hotpoint, Liebherr, Bosch, Miele, AEG, Neff and Siemens, among others. In addition to new appliances, it maintains a line of refurbished products offered at a lower price than new ones, and has a spare parts page and a sales and offers page which, it says, changes frequently.

Technical services: installation, servicing and repair

Suddies provides an installation service for large domestic appliances, both freestanding and integrated, and carries out servicing and repair work on most brands. The company states that its engineers carry a wide variety of spare parts, which in many cases allows the fault to be resolved in a single visit. The service covers washing machines, dishwashers, ovens, cookers, refrigerators and freezers, small appliances and vacuum cleaners.

The labour rate for repairs starts at £79 plus VAT and includes the initial call-out, diagnosis, labour and safety checks. Parts and labour come with a six-month guarantee, subject to the type of repair. The company assures customers that there are no hidden charges and that it explains all fees over the phone before booking the appointment.

Customer service and telephone diagnosis

Experienced staff offer free advice over the phone so that customers can attempt a simple repair themselves without the need for a call-out. The firm also handles enquiries and appointments by email and WhatsApp. For home visits, a date and time slot are agreed in advance with the customer, and any time or access restrictions are requested at the time of booking. Engineers take the necessary steps to protect the home and leave the work area clean. The company states that it is insured with public liability cover of £5,000,000.

Customers and sectors served

In addition to private individuals, Suddies works for manufacturers, insurance companies, schools, hospitals, local estate agents and councils. The company offers discounts for senior citizens, which must be requested at the time of booking the repair or service.

Reputation and how it operates

The firm describes itself as a family business and maintains that this status allows it to show greater commitment to the customer than many of its competitors. It follows a policy of actively listening to the feedback received in order to adapt to changes in the industry. Among the testimonials it publishes are customers who highlight the speed of response, the resolution of faults in a single visit, the free telephone diagnosis and the service received both in the office and from the engineers.

Location and contact

Phone: 01372 748 275 · Email: service@suddies.co.uk