Preloved Laptops

Preloved Laptops, refurbished laptops with a 12-month warranty

Preloved Laptops is the trading name of Quayside Computing & Design Ltd, a company registered in England and Wales with number 10785820 and VAT 513567493. The company sells refurbished laptops and desktop computers online, shipping from Lancaster with free delivery across the UK, as well as serving Europe and offering international shipping.

Its proposition is built on three recurring elements in the catalogue: all machines come with a 12-month warranty, include SSD storage instead of a traditional hard drive, and are dispatched on the same working day if payment is confirmed before 11:30 (Monday to Friday).

Laptop and desktop computer catalogue

The shop organises its range by brand and by configuration. Brands available include Dell, HP, Lenovo, Microsoft, Toshiba and Acer. The website's featured searches group machines by operating system (Windows 10 and Windows 11), by storage type (256 GB SSD) and by memory (8 GB RAM), and include a specific category of gaming laptops.

Alongside computers, the catalogue includes components and accessories: laptop memory, SSDs with Windows pre-installed, Windows installation USB drives, storage, cables, cooling fans, graphics cards, headsets, keyboards, laptop carry cases, mice, networking components and RAM modules.

Refurbishment and stock verification

The company states that it applies a stringent process for checking and grading its stock before putting machines up for sale. All refurbished laptops are upgraded with SSD storage technology, which according to the website itself is up to ten times faster than a conventional hard drive, as well as being drop resistant and using less power.

Products are sterilised before dispatch and delivered in retail or plain packaging. The company notes that it reuses packaging wherever possible to reduce its carbon footprint.

Shipping, lead times and coverage

Orders are dispatched via DPD, Parcelforce or Royal Mail with a 24-hour service, tracking and insurance included, and with no shipping cost within the UK. Dispatch takes place on the same working day when payment is confirmed before 11:30, Monday to Friday. In addition to the UK market, the company ships to Europe and to international destinations.

Warranty, returns and technical support

All purchases include a 12-month warranty. If a fault covered by that warranty appears, the company arranges collection of the machine and covers the return postage cost. For cases where the customer simply no longer wants to keep the product, there is a 30-day no-quibble returns policy, under which the buyer covers the return costs.

After-sales technical support is available to any customer, regardless of their level of knowledge, and is provided from the UK. The company notes that its origins lie in providing technical assistance to the public and to small businesses.

Payments and data protection

Payments are processed through Stripe and accept credit and debit cards, Google Pay and Apple Pay. The company declares that it complies with GDPR, does not sell its customers' data and does not store payment details. The website also allows users to create an account to manage orders.

Customer rating

The site shows a total of 356 reviews, with a product rating of 4.96 out of 5 and a shop rating of 0.00 out of 5.

Location and contact

Hours: Monday to Friday: 09:00-16:00