CitySprint

CitySprint: urgent courier and delivery logistics in the United Kingdom

CitySprint is a British courier and parcel company operating in the United Kingdom and offering national and international express delivery services. Its core activity is Same Day deliveries, complemented by Next Day services, international shipments and specialist logistics solutions for businesses and public bodies.

The company presents itself as a delivery partner for businesses of all sizes, from start-ups to established organisations, with a proposition based on rapid collection, real-time tracking and a network of service centres distributed across the country.

Same Day, Next Day and international delivery services

The core of CitySprint's offering is Same Day deliveries, with three options: Same Day, for shipments without a specific delivery time; Timed, for deliveries with a set deadline; and Dedicated, the most secure option for urgent or highly sensitive items.

The company also offers Next Day services structured in three tiers:

• Next Day: delivery by close of business the next working day, designed for personal shipments and everyday business needs such as inventory restocking, customer orders, returns or sample distribution.
• Next Day Premium: delivery by 10:30 or 12:00 on weekdays, and by 10:30, 12:00 or 17:30 on Saturdays.
• Next Day Premium+: delivery Monday to Friday by close of business, with options for delivery by 09:00 or Saturday delivery by 12:00, through a closed in-house network. The company notes that restrictions may apply.

In addition, CitySprint provides international express delivery services and has a dedicated healthcare logistics division.

Healthcare logistics and specialist sectors

CitySprint has services dedicated to the healthcare sector, aimed at both public and private providers. Its catalogue includes hospital logistics, blood and organ transportation, clinical trial logistics, pathology solutions, pharmacy to home delivery and wholesaler logistics.

The company also organises its offering by sector: public sector, healthcare, retail, parts and engineering, logistics and 3PL, and facilities management. In addition to courier services, it offers contract logistics, multi-drop delivery, contract runs, storage with pick and pack, IT relocation, in-night delivery, haulage services and refrigerated vehicles.

Service centre network and national coverage

CitySprint operates a network of 26 strategically located service centres, managed by local delivery teams. The company highlights that this structure combines national reach with local service, with telephone support and real-time tracking. Among the locations mentioned on its website are centres in London, Birmingham and Manchester, as well as a page listing all service centres.

The company states it offers collection within 60 minutes of booking confirmation and a 98% on-time delivery rate. Its service is available 24 hours a day, 365 days a year.

Customers, technology and corporate responsibility

CitySprint serves customers from various sectors and publishes case studies and testimonials from companies that have used its services. The company emphasises investment in technology to improve customer experience, efficiency and reduce environmental impact.

In the area of corporate social responsibility, the company has defined a strategy with a 2030 vision and participates in public procurement frameworks such as GCA Frameworks and the NHS SBS framework, aimed at helping the NHS and the public sector reduce carbon emissions and achieve carbon neutrality by 2040.

CitySprint also offers users the option to book online, with or without an account, and to request an online profile to manage shipments.