Assist Protect

Assist Protect: assistance and discount memberships for everyday life

Assist Protect is a British company that offers assistance and protection memberships for motorists, homeowners, and families. Its offering is built around accident recovery services, claims management, repairs, and a broad network of discounts on fuel, insurance, maintenance, and leisure. The company states it has 122,091 members and more than 220 organisations across the UK.

Roadside assistance and accident management

The Total Motor Assist service is designed to cover the gaps in conventional insurance. It includes UK-wide accident recovery, a replacement vehicle similar to the member's own delivered to them, repairs at manufacturer-approved garages to preserve the warranty, legal support, and private medical care in the event of injury to the driver or passengers. The company highlights that this assistance helps preserve the no-claims bonus, avoids excess payments, and prevents premium increases. The service has a UK-based helpline available 24 hours a day, 7 days a week.

There are specific variants for vans (Total Van Assist), motorcycles (Total Motorbike Assist), and bicycles (Total Cycle Assist). For motorcycles, a similar replacement vehicle and manufacturer-approved repairs are offered. For cyclists, the membership covers professional repair of bicycle damage, replacement with one of equivalent value, legal support, private injury treatment, and help with pothole-related accidents, with cover for immediate family.

Fuel discounts and driver services

The Discount Fuel programme allows members to get a guaranteed discount of 3 pence per litre on diesel and petrol, with no card charges, admin fees, or transaction fees. Discounts are applied at Shell service stations nationwide and are managed through an app and an online account. Family members can request additional free cards. It is available for both personal and business use.

DriverSave, included at no cost with membership, brings together a range of motoring discounts and services: MOT for £44.99, saving up to 18%, or free when booking a full service; servicing up to 40% cheaper than main dealer prices; car washes with up to 35% off UK-wide; and vehicle data checking at 50% off. In insurance, the company advertises savings of up to £518 on car insurance, up to £685 on van insurance, up to £171 on motorhome insurance, and premiums under £255 for motorcycles. It also offers six months free when taking out a twelve-month vehicle warranty, cheaper breakdown cover, 20% off GAP insurance and alloy wheel and tyre cover, and its property damage repair cover at no cost.

Home and business protection

Total Property Assist, free with membership for homes and businesses, covers damage from fire, flood, storm, impact, vandalism, burst pipes, and other causes. The service includes a UK-based 24/7 helpline and online reporting. A professional loss assessor supervises all work and keeps the member informed throughout the insurance claim process. The company manages the claim to obtain a fair settlement and deploys vetted tradespeople who repair and restore the property to its previous condition.

Lifestyle discounts and personal wellbeing

Lifestyle Assist offers access to over 5,000 local, national, and online discounts and offers. The digital card is compatible with mobile devices and can be used both in physical stores and for online purchases to reveal hidden promotional codes. Discounts cover experiences, events, spa getaways, travel, fragrances, jewellery, clothing, dining, food, theatre, pets, and mobile phones, among others. The membership is valid for the whole family and is offered free for six months (normally costs £29 per year).

Personal Wellbeing provides access to a GP 24 hours a day, 365 days a year, for the member and their family, plus mental health support, financial advice, legal support, and fitness and wellbeing programmes. The company presents it as a help against the rising cost of living and offers three months free (twelve months for the price of nine).

Organisations that trust Assist Protect

The company states that hundreds of British organisations use its services, including HSBC, Royal College of Surgeons, Guild of Motoring Writers, Royal College of Physicians, Royal Society of Chemistry, Royal College of Radiologists, Royal Pharmaceutical Society, Royal College of Obstetricians and Gynaecologists, Royal Town Planning Institute, Royal College of General Practitioners, Royal Statistical Society, Chartered Institution of Highways and Transportation, Association of Accounting Technicians, Chartered Institute of Personnel and Development, Institution of Civil Engineers, National Childbirth Trust, Chartered Society of Physiotherapy, Communication Workers Union, Educational Institute of Scotland, and many other professional bodies, unions, and public and private sector associations.