KCOM Group

KCOM Group, telecommunications in Hull and East Yorkshire since 1904

KCOM Group is a British telecommunications operator that presents itself as the leading provider of communications services in Hull, East Yorkshire and North Lincolnshire. The company states that it connects residential customers, businesses and wholesale operators, and traces its origins to 1904, when Hull's local authority established its own telephone network.

According to its corporate account, KCOM was owned entirely by Hull City Council until its flotation on the London Stock Exchange in 1999. In August 2019 it was acquired by infrastructure investor Macquarie Asset Management. The company describes itself as one of the UK's longest-established communications companies.

Full fibre broadband and business services

KCOM's activity is organised into three main areas: home, business and wholesale. For the residential market it offers full fibre broadband, which the company describes as award-winning and geared towards streaming, gaming and security. For businesses and the public sector it markets products, technology and connectivity services. In the wholesale segment it provides voice, data and network services to other operators, drawing on its fibre network in Yorkshire and North Lincolnshire.

The company also highlights a simplified switching process, which it presents as "super simple switching".

Reliability indicators and awards

KCOM maintains that its broadband experiences fewer faults than other national providers. According to the figures it cites, the average monthly number of faults among the UK's major broadband and landline providers is 44 per 1,000 customers, compared with 16 per 1,000 in its case. The company attributes this result to its network and the upgrades it carries out on an ongoing basis.

Among the awards it mentions are the implementation of sustainable business practices and environmental commitments, raising consumer awareness of full fibre, its impact on its community through various initiatives, and its efforts to connect hard-to-reach premises in rural areas.

Commitment to community and digital inclusion

The company states that it has been part of the fabric of Hull and East Yorkshire since 1904 and says it supports local communities not only as a company that "gives back" to society, but as people who live, work and raise families in the area. Among its community initiatives it mentions social tariffs, IT sessions for vulnerable customers and digital inclusion grants, with the aim that no one is left behind in an increasingly digital world.

It also cites long-standing charity partnerships, community grants and STEM activities to inspire new generations. In the workplace, it presents itself as an inclusive employer and lists accreditations such as Disability Friendly Employer, Armed Forces Covenant, Inclusive Employers, Hidden Disabilities Sunflower, Care Leavers Covenant and Fostering-Friendly Employer.

Corporate structure and governance

KCOM Group has a board of directors and a leadership team that the company describes as experienced and capable of providing business insight. Its stated strategy is to make life easier for customers by creating greater value from the way they interact, collaborate and connect with what matters to them. The company also notes that it works with selected partners to design, create and maintain solutions based on market-leading technologies.

The company publishes information on corporate governance, including its gender pay gap, modern slavery statement and pension schemes, as well as standards, policies and codes of conduct.

Recent activity and regional presence

The site features 2026 news about the rollout of a digital inclusion tool in Hull and East Yorkshire, grants for young athletes, first aiders and internet users, a charity campaign with artist Calum and a project helping Martin reach pole position, in a metaphor linking full fibre with motorsport. The company maintains operations in the UK and employs a team distributed across the country.