Travel-Performance

Travel-Performance, international flight agency in Hounslow

Travel-Performance is a travel agency based in Hounslow (United Kingdom) operating under the trading name FLIGHTS & HOLIDAYS UK LTD. The company presents itself as a specialist in discounted air fares and in business and first class flights, and states that it holds IATA certification and ATOL protection for its flights and flight-inclusive packages.

Booking and advisory services

The agency offers flight booking — return or one-way — in economy, premium economy, business and first class, with any airline. In addition to tickets, it sells holiday packages with flights included, hotel accommodation, car hire and last-minute getaways. The company states that it maintains agreements with more than 150 airlines and international hotels, which allows it to build customised packages according to the traveller's needs.

The site includes a flight search engine with fields for adults, children and infants, and a selection of airlines covering operators such as Air Canada, American Airlines, British Airways, Emirates, Qatar Airways, Singapore Airlines, Lufthansa and Turkish Airlines, among many others.

Destinations and reference fares

The website shows a catalogue of destinations by continent with indicative prices per person in pounds sterling. In North America, these include Toronto (from £129), Vancouver (£114), New York (£242), Las Vegas (£210), Ottawa (£207), Dallas (£735), Calgary (£134), Montreal (£125) and Orlando (£535). In South America, Lima (£595), Buenos Aires (£1,082), Cartagena (£558), São Paulo (£657), Quito (£608), Bogotá (£414), Medellín (£540), Santiago (£831) and Rio de Janeiro (£813) appear.

In Europe, Dublin (£160), Paris (£366), Amsterdam (£431), Reykjavik (£300), Venice (£655), Lisbon (£597), Barcelona (£525) and Rome (£625) are listed. In Asia, Hong Kong (£513), Tokyo (£627), Seoul (£607), Manila (£579), Taipei (£491), Shanghai (£557), Beijing (£503), Bangkok (£563) and Singapore (£616) appear. In Africa, Cairo (£895), Cape Town (£417), Marrakesh (£693), Lagos (£1,131), Accra (£1,229), Sharm el-Sheikh (£1,073), Victoria (£1,149), Johannesburg (£933) and Nairobi (£1,053) are included. In Oceania, Sydney (£787), Auckland (£952), Tamuning (£1,172), Kingscliff (£1,093), Nadi (£1,385), Queenstown (£1,396), Perth (£1,105), Melbourne (£911) and Brisbane (£923) are shown.

Stated service commitments

The agency lists a series of commitments: instant e-ticket delivery, all-inclusive pricing with no hidden fees, telephone support without waiting, and customer support before, during and after the trip. It also states that its fares are monitored to maintain market competitiveness.

Financial protection and corporate details

Travel-Performance operates under the trading name FLIGHTS & HOLIDAYS UK LTD, with company registration number 09162028 and VAT number 204729911, and states that it is IATA Certified. According to the published information, flights and flight-inclusive packages are financially protected by the ATOL scheme, and upon payment an ATOL Certificate is provided detailing the services booked. The company also refers to the Foreign & Commonwealth Office travel advice for information on safety, local laws, passports and visas.

Customer service

The agency provides telephone support 24 hours a day, seven days a week, with a general line and a specific line for business and first class travel. Its head office is located in Hounslow, in west London.

Location and contact

Suite B6:02C Vista Centre Salisbury Road, Hounslow TW4 6JQ, United Kingdom · Hours: Open 24 hours a day, 7 days a week.