0800 Repair

0800 Repair: renewable energy and heating for the home

0800 Repair is a trading name of PHS Home Solutions Limited, a company registered in England and Wales. Its activity focuses on the design, installation and maintenance of renewable energy and traditional heating systems, with the stated aim of keeping homes warm, reducing carbon footprint and lowering energy bills. The firm operates from its headquarters in Houghton le Spring, County Durham, and primarily serves the North East of England, with a presence in Durham, Sunderland, Newcastle and their surrounding areas.

Renewables: air source, ground source and biomass

The company presents itself as one of the UK's leading installers of air source heat pumps, with over 5,000 units installed, which according to its own information makes its engineers some of the most experienced in the country. Its renewables catalogue includes air source heat pumps, ground source heat pumps, biomass heating and district heating systems, which use the heat released at a local energy centre to warm homes and businesses in the community.

Solar, storage and insulation

Its products also include solar panels, which generate electricity for the home from sunlight, and home storage batteries, which store the electricity generated by the panels to reduce reliance on the grid. In the field of insulation, the company offers solutions for cavity walls, external walls, lofts, room-in-roof and underfloor. It also processes applications for UK Government ECO scheme grants for insulation or boilers, and provides information on eligibility.

Traditional heating: boilers and central heating

Alongside renewables, 0800 Repair maintains a traditional service line covering gas boilers, boiler installation and repair, central heating installation and repair, and gas repairs and servicing. The company states it offers boiler repairs in Durham, Sunderland, Newcastle and the North East of England. Its HeatingCare service is aimed at maintaining these systems.

In-house engineers and training academy

The company highlights that all its engineers are its own and fully qualified, and that they receive continuous training at its in-house academy. This academy aims to equip every graduate with the technical and service skills needed to raise industry standards. The company stresses that this training is key not only for the installation of its renewable energy products, but also for their maintenance and repair.

Background, group and partnerships

0800 Repair is part of PHS, a group which according to the company has over 12 years' experience in the renewable energy supply market. In 2022, PHS became partly owned by Viessmann, one of the world's largest manufacturers of heating systems such as air source heat pumps, bringing innovation and technical expertise to 0800 Repair's offering. The company also states that it participates in several public procurement frameworks and Dynamic Purchasing Systems (DPS).

Management team

The management team is led by Phil Pallister, CEO and qualified gas engineer who began his career at British Gas and joined the group in 2010 to develop the home services division. Erik Coates, Director of Energy Services, has over 25 years in energy efficiency and managed the operational delivery of the Government's £1.8 billion Warm Front programme during his time at EAGA. Jason Oakes, Director of Partnerships, is a former Newcastle Falcons player and founder of Oakes Energy in 2007, a company that joined the group in 2018. Kevin Nicol, Director of Compliance, has over 25 years' experience in the appliances and construction sectors, and serves as sustainability lead. Nik Smith, Director, brings over 30 years in the HVAC sector and international experience in complex projects, and heads the Oakes business. Michael Pallister, Operations Director, is a qualified gas engineer and joined the group in 2015. Liam Hall, Finance Director, is a qualified accountant with over 14 years' experience and has led the finance function since early 2023.

Location and contact

The Venter Building, 3 Mandarin Road, Rainton Bridge Business Park, Houghton Le Spring, County Durham, DH4 5RA · Phone: 0800 737 247 · Email: info@0800repair.com