Direct Global

Direct Global: energy consultancy for businesses

Direct Global presents itself as an energy consultancy that brings together specialists in business utilities to offer energy and sustainability solutions. Its activity focuses on helping businesses manage energy, water and costs through bespoke procurement, measurement and expert support. The company operates under the legal name UK Direct Business Solutions Limited and also markets its services under the names Direct Business Solutions, Direct Engineering Solutions and Direct Innovation Solutions.

Utility management services

The company's offering covers energy procurement, measurement and expert guidance. According to its own description, it combines expertise, innovation and reliability so that businesses can improve performance, reduce risk and move towards their sustainability goals. The firm defines itself as a data-driven energy consultancy, with solutions designed to make energy management easier and help meet sustainability and Net Zero targets.

Results and reach

The site displays a series of figures about its activity: over 12,000 customers, 93% satisfaction, £3.2 million in customer rebates, a 4.6-star rating on Trustpilot, 9.6 TWh of contracted energy and a 96% live rate. The company states that it has offices and a partner network in various countries, although it does not detail specific locations beyond its headquarters in Houghton le Spring.

Case studies and sectors served

Among the case studies it publishes are New Victoria Hospital, EB Bradshaw, Kendal Nutricare, North East Autism Society, South York Multi Academy Trust and Welton Aggregates. These examples correspond to organisations in sectors such as healthcare, food, education, social services and aggregates, reflecting the variety of clients it serves.

Frequently asked questions about procurement

The company explains on its website that energy bills may differ from the original quote because the quote is based on estimated consumption and the market rates available at the time of the agreement, while the bill reflects actual consumption and other variable industry charges. For billing issues, it has a client queries team that can liaise with the supplier. It also notes that business supply contracts are generally binding for the full agreed term and that early cancellation may incur additional charges from Direct Global. Regarding its remuneration, it states that it receives a commission from the energy supplier when the client takes out an agreement arranged by the company; this commission is usually included in the unit rate (pence per kWh) and, occasionally, a small portion may be passed on in the daily standing charge. The company warns that if a new contract is not agreed before the current one ends, the supplier may apply out-of-contract rates, which are usually more expensive.

Informative content and news

Direct Global maintains a blog with analysis and guides on the energy market. Among the published posts are a practical guide to BICS 2026 for manufacturers before applications open, a UK energy market update for July 2026, an article on why the conflict in the Middle East is affecting UK energy prices again and a piece on Net Zero in 2026 and why energy efficiency must be a priority for businesses.

Location and contact

2 Mandarin Rd, Houghton le Spring DH4 5RA · Phone: 0800 031 5470 · Email: client.queries@directglobal.com · Hours: Monday to Sunday: 09:00-17:00