Lay-Z-Spa

Lay-Z-Spa, portable hot tubs with direct sales in the UK

Lay-Z-Spa is a British brand specialising in inflatable, foam and rigid wall hot tubs that operates its own online store. Its catalogue is organised by product type, features and capacity, and also includes ice baths, chemicals, accessories and spare parts. The company presents itself as the UK's most five-star reviewed hot tub brand, according to verified Trustpilot and Amazon reviews, and claims a community of over one million customers.

Hot tub range and selection criteria

The store groups hot tubs into three families: inflatable, foam and rigid wall. Within these, users can filter by features such as integrated lighting, seating, WiFi connectivity or built-in pump; by massage system, with the AirJet and HydroJet lines; by shape, round or square; and by capacity, with models for 2-4, 4-6 and 6-8 people. The range includes a specific selection of energy-efficient products and saving bundles. Among the models cited on the site are Boracay AirJet, Paris AirJet, Oslo AirJet, Colorado AirJet, Miami, Helsinki AirJet, Singapore AirJet Plus, Milan AirJet Plus, Barbados AirJet, Santorini HydroJet Pro, Maldives, Toronto and San Francisco, as well as the new rigid wall Monte Carlo and the Colorado ThermaCore.

Accessories, maintenance and spare parts

Alongside the hot tubs, the company sells a line of maintenance products and accessories: starter kits, test strips, chlorine, pH and alkalinity balancers, cleaning products, scented sea salts and chemical bundles, with a specific guide for their use. In accessories it offers filter cartridges, hot tub surrounds, floor protectors, thermal covers, lighting and comfort and entertainment items. The spare parts section includes filter cartridges, insulating inflatable lids, inflatable liners, outer covers, heater pumps, foam hot tub spare parts and inflation hoses and small parts.

Technology, efficiency and health

The company highlights the development of proprietary technology for its products, from the heating system to the massage systems, construction and energy efficiency functions. According to independent laboratory tests on comparable products, Lay-Z-Spa claims that its inflatable hot tubs are the most energy efficient in their category. The site also mentions an independent study according to which using a Lay-Z-Spa for 30 minutes provides positive benefits for cardiovascular and mental health. The company states that its hot tubs can be set up in just five minutes and offer simple maintenance, with up to two years of standard warranty and a customer service team.

Awards and reviews

The site lists industry distinctions: 29 UK Pool & Spa Awards since 2017; the "Reader Recommended" accreditation from Good Housekeeping in 2022 for the Santorini HydroJet Pro; the T3 "Best Buy" award for the Helsinki AirJet in 2019 and the Singapore AirJet Plus in 2021; and the Real Homes "Loves" award for the Milan AirJet Plus and the Barbados AirJet in 2020. The company attributes its position in the portable hot tub segment to almost two decades of development and innovation.

Purchase, delivery and support

The store offers free next-day delivery on all inflatable and foam hot tubs, a service that normally costs £24.99. Orders placed Monday to Friday before 2pm are delivered on the next working day, excluding certain postcodes and areas of the UK; additional items in the order arrive within two working days. The site indicates that prices in the catalogue analysed start from £379 and that the end of summer sale applied discounts of up to 40%. It also mentions the possibility of pre-ordering the Colorado ThermaCore with a 10% saving and relaxing for as little as 50p a day with energy-saving bundles. The company provides warranty registration, support, delivery and returns information, and chemicals and getting started guides.