Lay-Z-Spa

Lay-Z-Spa: portable hot tubs in the UK

Lay-Z-Spa is a British brand specialising in the sale of portable hot tubs, including inflatable, foam and rigid wall models. The company sells its catalogue through its website, with UK delivery and a focus on energy efficiency and ease of installation.

Product range

The Lay-Z-Spa catalogue is organised into several main categories:

• Hot tubs: includes inflatable, foam and rigid wall models. The range can be filtered by features such as built-in lighting, seating, WiFi connectivity, built-in pump, massage system (AirJet™ or HydroJet™), shape (round or square) and capacity (2 to 8 people).
• Ice baths: the Glacial Dip™ line offers ice baths for one or two people.
• Chemicals: starter kits, test strips, chlorine, pH and alkalinity balancers, cleaning and maintenance products, scented sea salts and chemical bundles.
• Accessories: filter cartridges, floor protectors, thermal covers, hot tub lights, scented sea salts and comfort and entertainment items.
• Spare parts: filter cartridges, insulating inflatable lids, inflatable liners, outer covers, heater pumps, foam hot tub spare parts and inflation hoses and small parts.

Technology and energy efficiency

The company stands out for incorporating advanced technology into its products. According to information on its website, its hot tubs feature advanced heating systems and powerful massage systems. The brand claims that its inflatable hot tubs are the most energy-efficient on the market, based on independent laboratory tests with comparable products. It also states that using a Lay-Z-Spa for 30 minutes has positive cardiovascular and mental health benefits, based on an independent study.

Installation and maintenance

Lay-Z-Spa states that its hot tubs are designed for easy assembly, which can be completed in as little as 5 minutes, and for hassle-free maintenance. The company offers a warranty of up to 2 years as standard, along with online support and a customer service team.

Awards and reviews

The brand presents itself as the hot tub brand with the most 5-star reviews in the UK, according to verified reviews on Trustpilot and Amazon, and claims to have a community of over one million customers. In terms of awards, it has received 29 accolades at the UK Pool & Spa Awards since 2017. The Santorini HydroJet Pro™ received the "Reader Recommended" accreditation from Good Housekeeping in 2022; the Helsinki AirJet™ received the T3 "Best Buy" award in 2019 and the Singapore AirJet Plus™ in 2021; and the Milan AirJet Plus™ and Barbados AirJet™ were recognised with the Real Homes "Loves" award in 2020.

Commercial offers and shipping

The website shows an end-of-summer promotion with discounts of up to 40% on selected products. Some models include free next-day delivery for orders placed before 2pm Monday to Friday, with exceptions in certain postcodes. The company also offers the possibility to pre-order the new Colorado ThermaCore™ model with a 10% discount. Prices for products shown in the catalogue start from £379.