Home Telecom

When moving, setting up internet is only one item on the list: energy, water, and other home services also need to be arranged. Home Telecom brings those tasks together through a customer-service platform based in Horsham and serving households nationwide. Its business combines broadband plans with help connecting customers to household-service providers.

The company began as a broadband specialist and built an offer around home moves, particularly for renters. Contracts can be matched to the length of a tenancy, and the website advertises options starting at six months. If a move changes date or falls through, Home Telecom says it can arrange installation at another address, subject to network availability and plan terms.

The first step is to enter a postal code to see which connections and plans are available at the property. Options include broadband for renters and homeowners, with full-fiber service where coverage is available. Home Telecom works with familiar networks and brands, including TalkTalk, Virgin Media, and Sky, although technology, provider, and speed depend on the address and selected package.

Home setup goes beyond internet. The team helps arrange gas and electricity accounts and assists with water and council-tax setup during a move. The website describes this coordination as a free concierge service; utility supply and bills remain with the selected providers. It also lists SIM cards and Sky TV packages, bringing several parts of a new household setup into one place.

Customers who prefer to speak with someone can reach UK-based setup and customer-care teams, as well as live chat. New customers can check availability, choose a plan, and arrange an installation date.

Existing customers have a separate channel for renewals and account changes; the official contact page lists 01403 216133 and customer.care@hometelecom.co.uk for that team.

The company’s listed office is in Horsham, West Sussex, while the service is designed for households across the UK. That distinction matters: the address belongs to the company’s contact center, and broadband coverage is checked for each postal code. Before signing up, compare the contract term, the technology available at the property, and which setup tasks are included.