Grove & Dean Private Clients

Independent insurance broker with half a century of experience

Grove & Dean Private Clients is an independent UK insurance broker, established in 1974 and run by the same family ever since. The firm operates under the trading name Grove & Dean Ltd, an entity authorised and regulated by the Financial Conduct Authority (FCA) under registration number 307002, and registered in England and Wales with company number 1167043.

The company presents itself as one of the country's leading independent insurance brokers and holds the Chartered Insurance Broker distinction, awarded by the Chartered Insurance Institute (CII). According to its own description, this accreditation underpins its commitment to professional standards, the CII code of ethics and the ongoing training of its team.

Insurance products for individuals and businesses

The broker's catalogue covers car, home, van, motorcycle, classic car, motorhome, business, horsebox and travel insurance. The website also details specific variants within each line:

• Motor: car, classic car, motorhome, motorcycle, multi bike, van, horsebox, temporary car insurance, temporary van insurance, learner driver and new driver.
• Home: home, buy to let, landlord, holiday home.
• Leisure and travel: travel, motorhome, touring caravan and static caravan.
• Business: business insurance and tools in transit cover.

The entity states that car, van and motorcycle policies include breakdown cover and legal expenses as standard benefits, while home policies include home emergency assistance and family legal cover.

Digital broker model with human support

Grove & Dean describes itself as a digital broker that combines technological tools with personal advice. Clients can manage their policies through a mobile app that allows them to view documents, make changes, renew the policy and report a claim. The website also features a live chat service.

When personal assistance is required, the company connects the client with UK-based professionals, without using chatbots or call centres abroad, according to its own presentation. The firm maintains that this approach offers greater control and quick access to support without sacrificing personal service.

Family structure and relationship with insurers

The company has remained family-run since its founding, without becoming part of external corporate structures. According to its account, this independence translates into an accessible management team and the ability to make decisions autonomously. The broker states it maintains partnerships with many of the UK's leading insurers, enabling it to offer a range of value-for-money policies.

Services for existing customers

For policyholders, the firm offers an online management area where they can make changes to their policy, renew it, report a claim, send documents, request breakdown assistance, submit complaints or cancel the policy. The company also publishes customer reviews on Trustpilot, where it has accumulated more than 15,000 reviews and an excellent rating.

Location and contact

7 Station Lane, Hornchurch, Essex, RM12 6JL · Phone: 01708 925 059