Country Cousins

Country Cousins: live-in care across the UK

Country Cousins is a home care agency based in Horley, Surrey, operating across the UK and presenting itself as the country's longest-serving introductory live-in care provider. It is part of the Trinity Homecare Group and has over 60 years of experience matching carers with clients.

The organisation offers live-in care, a model that allows the person receiving care to remain in their home with personalised one-to-one support. According to the agency's information, this format helps maintain routines, keep pets, and stay close to friends and neighbours, with benefits the company associates with greater stability, faster recovery, less stress and loneliness, and better health outcomes.

Two live-in care models: introductory and fully managed

Country Cousins structures its offering into two distinct pathways. Introductory care is provided directly by Country Cousins: the agency introduces and matches the client with carefully selected self-employed carers, but is not registered with the Care Quality Commission (CQC). In this model, the client assumes day-to-day management and supervision of the carer, as well as legal responsibility, and arranges directly with the carer for sickness, holiday, or emergency cover. It is designed for those who feel comfortable managing arrangements and value the flexibility to choose a carer and set routines.

Fully managed care is provided by sister company Trinity Homecare, a CQC-registered provider rated 'Outstanding' for its live-in care services, which according to the source places it in the top 4% of registered care providers in England. In this model, Trinity Homecare employs or contracts carers, plans work, supervises care, and ensures regulatory compliance, taking responsibility for quality, safety, and staff conduct. Cover for sickness, holidays, or emergencies is handled by the company. It is aimed at clients who want minimal administrative management, guaranteed cover, and regulated supervision.

Types of care and profiles served

The service catalogue includes dementia care, companion care, couple care, elderly care, and respite care. In the introductory model, support covers household tasks, cooking, cleaning, companionship, and basic-level assistance. Fully managed care adds personal care, advanced needs, medication administration, and use of specialised equipment.

Urgent response and customer service

The agency states it has high-quality carers nationwide and can have care in place within 24 hours. For urgent situations, it has a specialised team that, according to its information, can mobilise care in as little as 48 hours in many cases. The company states that the average telephone wait time is under one minute.

Care advisors handle enquiries about the process, timescales, funding, and how the service works overall. The agency also offers a downloadable guide to live-in care, an information brochure, and a dementia guide.

Customer experience and review initiatives

Country Cousins collects customer ratings and invites reviews after the service. Through a collaboration with Feefo and Treefo, the company states that for every review submitted a tree is planted, as part of planting projects associated with Ecologi.

Employment and carer network

The agency continuously seeks experienced carers and people new to the sector. It offers the chance to join an award-winning network of live-in carers, with information available on the reasons to work with Country Cousins and FAQs for carers.

Location and contact

Suite 5G, Gatwick House, Peeks Brook Ln, Horley, Surrey, GB · Phone: 01293 224706 · Email: info@country-cousins.co.uk · Hours: Monday to Friday: 09:00-17:00