Nu-Heat UK Ltd

Nu-Heat, specialists in underfloor heating and renewables

Nu-Heat UK Ltd is a British company based in Honiton (Devon) that presents itself as a leading UK supplier of underfloor heating and renewable energy. The company designs and supplies hydronic and electric underfloor heating systems, for both retrofit and new build projects, and integrates air source and ground source heat pumps, hot water cylinders and smart thermostats.

With more than 34 years of activity, the company defines itself as a specialist in bespoke heating systems and integrated renewables. Its offering includes a bespoke design service, carried out by its own designers, which adapts each system to the characteristics of the property to guarantee its performance.

Underfloor heating systems

Nu-Heat's catalogue covers multiple underfloor heating solutions, organised according to the type of installation and the substrate:

• Screed underfloor heating: systems for screed, with specific kits.
• Low profile underfloor heating: LoPro® Max, LoPro® 10, LoPro® Go, LoPro® Lite, LowBoard 2®, OMNIE-Tile and Ultimate 2 ranges.
• Suspended timber underfloor heating: ClippaPlate®, Nu-Deck®, TriPanel® joisted, TorFloor 2® and FoilBoard®.
• Floating underfloor heating: TriPanel® floating and FastDeck®.
• Acoustic underfloor heating.
• Electric underfloor heating: with a specific kit and the ElectroMat mat.

The company also sells underfloor heating kits for screed, for LoPro® Max and LoPro® Lite, and an electric kit. It has an underfloor heating selector tool that helps choose the right system in four steps.

Applications and compatibility with floor coverings

Nu-Heat directs its systems to different installation scenarios: retrofit, new build, upper floors, individual rooms and extensions. The company details the compatibility of underfloor heating with various floor finishes, such as carpet, tiles, wood, laminate, vinyl and lino, and screeds and resins. It also offers information on the cost of underfloor heating.

Heat pumps and energy efficiency

In the field of renewables, the company supplies air source and ground source heat pumps, and includes a tool to check the suitability of a heat pump for each project. It offers comparisons between heat pumps and boilers, information on hot water cylinders and on the British Boiler Upgrade Scheme, as well as guides to reduce the home's carbon footprint. It also covers the role of the heat pump installer.

Thermostats and controls

The company distributes thermostats and controls for underfloor heating, including smart, programmable and dial models, and thermostats compatible with Apple HomeKit. It completes the offering with wiring centres and tools.

Customer service and technical support

Nu-Heat structures its relationship with the customer in three phases: system specification with a personal account manager, bespoke design and delivery, and installation and aftercare. The company states that it backs its systems with a performance guarantee and offers lifetime technical support. It presents itself as the only heating company awarded a Distinction by the Institute of Customer Service. It has a support hub with troubleshooting guides for thermostats, underfloor heating, air source and ground source heat pumps, solar thermal and cylinders, as well as information on product warranties and a network of Nu-Heat registered installers.

Customer and project profile

The company serves both private homeowners looking for heating for their home and industry professionals who need solutions for their clients. It publishes case studies of real projects, including a low-energy self-build home with underfloor heating and a heat pump, a 1940s house renovated with underfloor heating, a development of five new-build homes in Appledore (Kent) and an 18th-century period property extended with multi-zone underfloor heating.

History

Founded in 1992, Nu-Heat notes that at that time no underfloor heating supplier existed and that since then it has been perfecting bespoke, high-efficiency heating systems, developing its own products. In 2007 it was one of the first specialists to design and supply fully integrated underfloor heating systems. The company is part of Genuit Group plc and is registered in England with number 3131852 and VAT 156722794.

Location and contact

Heathpark House, Devonshire Road, Heathpark Industrial Estate, Honiton, Devon EX14 1SD · Phone: 01404 549770 · Email: info@nu-heat.co.uk