Careline365

Careline365 and its personal alarm service with round-the-clock support

Careline365 is a British company that offers portable personal alarms and an emergency monitoring and response service under the name EverNear. The device is worn on the person and allows the user to call for help at the touch of a button; the alert reaches a care team that responds through the device itself, without the need for a phone. The company presents itself as an NHS provider and claims to have more five-star reviews than any other provider on Trustpilot.

How emergency response works

When the user presses the alarm, or when a fall is detected, the signal is transmitted to a monitoring team available 24 hours a day. A specialist operator speaks directly to the person through the device to find out what has happened and, depending on the situation, contacts a family member, a carer or the emergency services. If the press was accidental, the team checks that everything is fine before ending the call. The company reports an average response time of ten seconds and states that in the previous year it handled more than 54,080 emergency calls.

Fall detection and location

The service includes automatic activation upon a fall, in addition to manual pressing, and has location features for the person. The website has specific sections explaining how fall detection works and the location process, as well as the EverNear service as a whole.

Care team and user profile

Careline365 describes a care team of more than 200 professionals with nationwide coverage, many of them former 999 operators and care professionals. The company states that its plans are designed for older people, those living alone or with health or mobility problems, and also for families who want peace of mind regarding a loved one. Among its informative content is advice from Maureen Cable, a nurse with five decades of experience in nursing, midwifery, intensive care and A&E.

Plans, pricing and service conditions

Published information indicates that EverNear plans start at £1 a day and are personalised according to needs, with the option of monthly or annual subscription. The device costs a one-time £99 and is owned by the user. The company states that all plans are the same price and that the choice depends on the best fit for each case. There is a fair usage policy: normal usage, including monthly tests and accidental presses, remains below the threshold, and charges could only apply in cases of exceptionally high and sustained usage.

Relationship with the health system and professionals

Careline365 presents itself as an NHS provider and maintains a healthcare referral pathway for professionals, as well as a partner programme. The company also offers support content on the digital switchover, how to talk about personal alarms and how subscriptions work.

Location and contact

Phone: 0800 101 3333