Quality Heating Services Ltd

Quality Heating Services Ltd: heating, electrical and metering for housing and the public sector

Quality Heating Services Ltd, known by the initials QHS, is a British company based in High Wycombe that provides installation and maintenance services in the fields of heating, electrical work and energy metering. Its activity is aimed at both residential customers and public sector bodies and housing associations, as can be seen from its service catalogue and the case studies the company itself publishes.

The company stated on its website that it was entering its thirtieth year of activity, a fact that places its history in the early 1990s.

Service areas

QHS's catalogue is organised into four main blocks: heating installations, heating maintenance, electrical services and smart meter installations. Within the electrical area, the company details services such as electrical installation and the issuing of Electrical Installation Condition Reports. In the field of heating, it covers both installations and maintenance, and includes the maintenance of communal heating systems.

The company also offers metering services and a renewables section that includes solar PV and battery storage.

Institutional clients and projects

QHS works with local authorities and housing associations. Among the case studies the company publishes are works for Lewisham Homes, Harrow Council, St Albans District Council and Paradigm Housing Association, as well as a neighbourhood transformation project. The website includes specific sections of information for Paradigm residents on electrical and gas matters, as well as for residents of the St Albans district, and incorporates annual gas safety checks.

Safety, guides and customer service

The company maintains a safety section with practical user guides on gas meters, boilers, radiators, de-frosting the condense pipe, heating and water not working and energy saving tips. It has channels for reporting faults, making a complaint, sending general feedback, changing an appointment or making a partnership enquiry, as well as a whistleblowing channel.

The company declares a commitment to quality, honesty and safety, and publishes internal policies on quality, anti-bribery, child safety, environmental, health and safety, data protection, vulnerable adults and modern day slavery, as well as its corporate social responsibility policy. It has an internal team dedicated to environmental matters and green credentials, and subscribes to the Armed Forces Covenant, the British commitment to supporting the military community and their families. It also keeps job vacancies open and has a specific pathway for candidates from military families.

Customer reviews

The website includes customer testimonials that highlight the punctuality of the engineers, communication prior to the visit, explanation of the work carried out and the treatment received. Several accounts mention annual boiler services, replacement of parts, bleeding radiators and electrical work, as well as the installation of thermal storage heaters in Paradigm Housing homes.

Location and contact

Phone: 01494 795000 · Email: customer-services@qhs.co.uk