SecuriCare

SecuriCare, home delivery of ostomy and incontinence products

SecuriCare (Medical) Limited is a UK-based home delivery service that distributes prescription stoma and continence care products from all brands, free of charge, discreetly and with real-time tracking, to any address in the country. The company presents itself as an award-winning service and complements delivery with ongoing advice and support from a UK-based team.

Ordering and contact channels

Orders can be placed by freephone, prepaid post, email or online. The company has two telephone lines: one for new customers and one for registered customers. The customer service team is in-house and stable, and the company describes it as a team that knows each user personally.

Patient support services

• Free home delivery of ostomy and continence products from all brands.
• Ultrasonic pouch cutting service for a precise fit.
• Free product samples sent to your home to try in your daily routine.
• Post-surgery support and advice resources for stoma and continence care.
• Blog and online community with content from patients and resident bloggers.

Healthcare professionals and patient referral

The company has a specific pathway for healthcare professionals to refer their patients, as well as dedicated resources for these professionals. It also offers a stoma service for Scotland and maintains a careers section.

Ratings and editorial activity

SecuriCare states that it has received an 'Excellent' rating on Trustpilot and that thousands of customers have shared their experience with the service. Its online community covers topics such as intermittent self-catheterisation, life with a stoma and travelling with a catheter, among others.

Company details

The company is registered in England with number 1793254 and its registered office is at Cavell House, Knaves Beech Way, Loudwater, High Wycombe, Bucks HP10 9QY.

Location and contact

Cavell House, Knaves Beech Way, Loudwater, High Wycombe, Bucks HP10 9QY