Wallace Gas & Heating Ltd

Boiler and heating repair in High Wycombe

Wallace Gas & Heating Ltd is a company based in High Wycombe (United Kingdom) dedicated to the repair and maintenance of boilers and heating and hot water systems. Founded by David Wallace, its work focuses on breakdowns and servicing of gas boilers of all makes and models, with particular attention to local homes and their construction characteristics.

Professional background of its founder

David Wallace began his career with a full apprenticeship at British Gas and worked for 17 years as an engineer for that company, accumulating 22 years of experience in the industry. That background has allowed him to specialise in boiler and system breakdowns, as well as in the repair and maintenance of a wide variety of gas appliances. The company presents itself as an option that prioritises repair over unnecessary boiler replacement.

Repair and maintenance services

The company handles emergencies and offers same-day repair service, with fast response. According to its own information, more than 90% of visits are resolved in under an hour, which helps keep costs down for the customer. It carries out repairs on all the major makes and models, including Vaillant, Worcester, Ideal, Baxi and Glowworm. It also offers boiler servicing.

The technician carries a wide range of boiler and system parts in the van to resolve the breakdown on the first visit. The company presents itself as an option that avoids steering the customer towards a new boiler when repair is viable, and states it has resolved cases that other companies considered irreparable.

Coverage and types of housing in High Wycombe

Wallace Gas & Heating works in High Wycombe and its surroundings, and declares experience with the different types of housing in the area. In the town centre, the Desborough Road area, Totteridge and the old furniture factories, Victorian and Edwardian terraced houses abound, with ageing pipework, difficult flue positions and low mains water pressure. In those homes, upgrades to Worcester Bosch, retrofits to Vaillant and removal of old back boilers are common. In areas such as Hazlemere, Downley and Loudwater, 1930s semi-detached houses predominate, with gravity systems converted to combi boilers, heating imbalances caused by extensions and ageing cylinders. In post-war council housing developments, old Ideal and Glow-worm boilers appear, with microbore pipework and ageing pumps.

The company also regularly serves nearby towns such as Maidenhead and Gerrard's Cross, and customers in Beaconsfield, Flackwell Heath, Loudwater, Marlow, Wooburn Green, Bourne End, Ascot, Windsor, Chesham, Amersham, Denham, Chinnor, Stokenchurch, Aylesbury, Slough, Hazlemere, Penn, Little Chalfont, Bracknell, Wokingham, Rickmansworth, Hillingdon, Ruislip, Northwood, Uxbridge, Ickenham and the areas in between.

Diagnosis and visit process

The company recommends that the customer gather the most useful information before the visit: fault codes, noises or general issues. If the problem is a noise, it suggests recording it on video, as it sometimes disappears when the technician arrives. It also advises keeping a diary of when the fault occurs if it is intermittent, to facilitate an accurate diagnosis.

The service process begins with initial contact in which the need is specified and the available morning or afternoon slot is booked. The evening before the visit, a text message is sent to the number provided to confirm the appointment and, where possible, to reduce the arrival window. When the technician is on the way, the customer receives another message with 20 to 30 minutes' notice.

Pricing and service conditions

The company states that costs vary depending on the issue, but that it always offers clear and honest pricing before carrying out any work, and that it seeks the most cost-effective solution possible. To consult the price list, the website refers to a specific link.

Registration and coverage

Wallace Gas & Heating Ltd is registered on the Gas Safe programme with number 661729 and has valid insurance. The company states it has more than 300 verified reviews with a rating of 10/10 on Checkatrade.

Location and contact

Phone: 0 779 69 55709 · Email: wallacegasandheatingltd@hotmail.com