MG Hot Tubs

MG Hot Tubs: hot tub and swim spa servicing in Sussex

MG Hot Tubs is a service company dedicated to the repair, maintenance and servicing of hot tubs and swim spas. Its area of operation is centred on Sussex and nearby areas, with declared coverage in Sussex, Surrey, Kent and south London. The team handles both one-off faults and full services and larger-scale work.

Specialisation in repair and fault diagnosis

The company's main activity is the servicing and repair of spas, including fault diagnosis. The team works with the leading brands on the market and declares experience with Balboa and Gecko control systems. Among the brands the company states it frequently works with are Jacuzzi, Sundance Spas, Hot Spring, Arctic Spas, Caldera Spas, Marquis Spas, Master Spas, Coast Spas, Dimension One Spas, Bullfrog Spas, Vita Spas, Cal Spas, Beachcomber Hot Tubs, Artesian Spas, Hydropool Hot Tubs, Bluewhale Spa, American Whirlpool, Dream Maker Spas, Clearwater Spas, Dynasty Spas, PDC Spas, Catalina Spas, Wellis Spas and RotoSpa.

Service catalogue

The company structures its offering into several types of service:

• Full service.
• Swim spa service.
• Refresh service.
• Repairs.
• Hot tub winterisation.
• Supply of chemicals and parts.
• Installation.
• Service plans.

Professional winterisation

MG Hot Tubs offers a winterisation service that includes professional draining of the system and pipework, preparation of the pumps and protection of the equipment against possible damage caused by low temperatures. The company's catalogue indicated a price from £249 including VAT for this service.

Technical team

Engineer Marcus Gibbins is part of the team and has five years of experience in the sector. The company highlights his experience with all types of hot tub makes and models, from minor repairs to full services. Published reviews also mention Ben as a technician who has carried out maintenance services.

Geographic coverage

The service is provided in Sussex, Surrey, Kent and south London, with locations cited such as Crawley, Brighton, Worthing, Hassocks, Horsham, East Grinstead, Eastbourne, Burgess Hill, Seaford, Lewes, Purley, Coulsdon, Warlingham, Folkestone and Haywards Heath, as well as their surrounding areas. The prices published on the website correspond to a 20-mile radius around Haywards Heath, although the company notes that it also accepts bookings outside that area by individual quote.

Service approach

The company emphasises speed of response and arriving with the necessary tools and parts to resolve the most common problems on the first visit. When spare parts are required, it states that it prioritises returning within a short time to reduce spa downtime. It also declares that it maintains a transparent pricing structure, with costs communicated in advance.

Maintenance and care of equipment

According to the information published, regular maintenance helps to preserve performance and prolong the life of the spa, as well as preventing small faults from becoming costly breakdowns. The company recommends draining the tub every three months and carrying out a full service at least once a year, although the final frequency depends on the customer's preferences: it handles anything from weekly to annual visits. The service includes cleaning and disinfecting the equipment, checking and adjusting components such as pumps, heaters and filters, and monitoring the water's chemical balance.

Customer reviews

The company shows a score of 5.0 out of 5 based on 124 reviews, verified by Trustindex. The published comments highlight the speed of response, clear communication about arrival time, effective resolution of faults and the advice offered to first-time owners.

Location and contact

Phone: 07425 140844 · Email: info@mghottubs.co.uk · Hours: Monday to Saturday: 08:00–18:00