Hassle Free Letting

Hassle Free Letting: lettings management for portfolio landlords in the UK

Hassle Free Letting is a British lettings management company founded in 2017 by Adam Rajpal, who set up the business after his own experience as a landlord left him dissatisfied with the work of other agents. The company works mainly with landlords who have portfolios of between 3 and 20 properties across the UK, offering them a single point of contact, monthly portfolio summaries and a team that acts proactively. According to figures published by the company itself, it manages more than 125 properties and collects over £2.5 million in rent each year.

A model built for portfolios, not individual properties

The firm's approach starts from the idea that a landlord with several properties needs more than a conventional letting agency. That is why it works with a dedicated account manager for each portfolio, all-inclusive pricing and communication that, according to its own presentation, anticipates problems before the landlord has to spot them. The company states that it is regulated, insured and compliant with UK letting regulations, including references to the PRS and Safeagent.

Letting and management services

The company structures its offering around three main options, designed both for landlords who want a completely hands-off service and for those who only need occasional support:

• Fully managed: an end-to-end solution covering property marketing, tenant sourcing, referencing and affordability checks, tenancy agreements and legal documentation, deposit registration, rent collection and arrears management, maintenance coordination, inspections, tenancy renewals, tenant communication, monthly landlord statements and dedicated management support.
• Rent collection: the landlord keeps control of the property while the company handles monthly rent collection, automated payment monitoring, arrears chasing, tenant communication, direct landlord payments, detailed monthly statements and secure bank transfers.
• Let only: covers tenant sourcing and selection, with professional marketing, accompanied viewings, referencing and affordability checks, and tenancy agreements and legal documentation.

Switching agency without the hassle

For landlords who want to leave their current agent, Hassle Free Letting offers a done-for-you switching service that manages the entire transfer process, including deposit transfers and notifying the outgoing agency, with no disruption to tenants and no paperwork headache for the landlord.

Team and origins of the project

Adam Rajpal founded the company in 2017 with the aim of building a lettings management firm that landlords could trust: clear communication, fair pricing, good contractors and careful treatment of every property, whether the landlord had one or twenty. The lettings function is led by Charlotte Fletcher, who has 15 years' experience in the sector and ARLA Level 3 certification, supported by a team of property managers.

Presence and property portfolio

The company operates across the UK and maintains a portfolio of rental properties. Among the properties shown in its catalogue is an unfurnished terraced house in Walley Place, Stoke-on-Trent, with two bedrooms, residents' parking and proximity to local amenities, offered at £700 per month and aimed at small families or professionals.

Reviews and customer service

The firm displays reviews from landlords on Google and Trustpilot, with a score of 4.7 on Google. The published testimonials highlight the speed of response, the work of team members such as Ella, Charlotte and Cerys, and the resolution of maintenance issues through contractors. The company also has a channel for tenants to report maintenance problems, with 24-hour emergency support.

Location and contact

3 Hobbs House, Harrovian Business Village, Bessborough Road, Harrow, Middlesex, HA1 3EX · Phone: 0208 129 3222