Milk & More

Milk & More: home delivery of milk and fresh products

Milk & More is a home delivery company that sells milk and a wide range of food and household products. Its approach is based on the traditional milk round model, adapted to online shopping: customers set up their orders and a milkman delivers the products overnight, up to three times a week and before 7:00.

How the service works

The process begins with creating an account on the website or mobile app. From there, users can set up one-off orders or regular orders, which repeat weekly or fortnightly. The company states that no subscription is required, there is no minimum spend, and delivery is free up to three times a week. Customers must leave a safe place for delivery, such as a box or bag, and delivery takes place overnight.

Orders can be modified or cancelled online until 21:00 the day before delivery. Changes can also be made by phone until the customer service centre closes at 16:30 the previous day, except Sundays and bank holidays. For regular orders, a recurring card payment must be set up; one-off orders are paid at the time of purchase.

Product range

The range covers several categories. The milk section includes conventional, organic, Channel Island, lactose-free, goat's and long-life milk, as well as milkshakes. The breakfast section includes eggs, various types of bread (white, brown, seeded, sourdough), pastries, cakes and yoghurts, including River Cottage Organic yoghurts and those from the Marshwood Organic Eggs brand. There are also plant-based drinks made from almond, oat and soya, including the barista oat drink from ReRooted Organic Oat, and a selection of juices, smoothies, bottled water, soft drinks, kombucha, hot drinks and health shots.

Fruit and vegetables include fresh produce and mixed boxes, with an optional seasonal organic box. Pantry and home includes essentials, savoury snacks, biscuits, sweet treats, coffee and tea, cleaning products, doorstep storage and garden items, such as Durstons peat-free compost. The company also sells the Dairy Diary and a Christmas selection of snacks and sweets.

Featured brands and products

Brands in the catalogue include River Cottage Organic (yoghurts), ReRooted Organic Oat (oat drink), Marshwood Organic Eggs (eggs), Organic Orchard Juice Co. (juices), Warburtons (gluten-free bread) and Durstons (compost). The website promotes offers such as 2 for £6 on Organic Orchard Juice Co. drinks and 2 for £15.50 on Durstons products.

Orders and customer service

The platform allows orders to be managed from the "My Orders" section and regular orders from "My Regular Items". Purchases are subject to the terms and conditions of sale, which require customers to be over 18 and to register with a valid email address. Only one account per household is allowed. Products are sold exclusively for personal use, not for resale.

Presence and contact

Milk & More operates in the United Kingdom, as indicated by its .co.uk domain and the postcode GU15 3YL. The company offers telephone support on 0345 606 3606. Its activity focuses on home delivery of fresh and pantry products, with a model that combines the convenience of online shopping with traditional doorstep delivery.