Novamed (Europe) Ltd

Novamed (Europe) Ltd, absorbent products for adult incontinence

Novamed (Europe) Ltd is a British company dedicated to the marketing of absorbent products for adult incontinence. Its catalogue is sold mainly through its online store, with discreet delivery anywhere in the UK, and it also accepts orders by post. The company presents itself as a British brand and centres its activity on the dignity, comfort and independence of people managing urine or faecal leakage.

Catalogue of absorbent solutions

The range is organised into several product families, designed for different levels of incontinence:

• All-in-Ones: complete one-piece nappies, presented in bags of 15 units and available in sizes medium to extra large.
• Bamboo Pads: bamboo pads for light incontinence, described as soft on the skin and leak-free.
• Pull-up Pants: elastic pull-up pants for men and women, in packs of 14 units and sizes medium to extra large.
• Bedpads / Underpads: disposable bed protectors 60x90 cm with adhesive tapes to prevent wrinkling.
• Bundles: combined packs of several products.

The store also offers a free sample for those unsure which product suits their needs, and a discounted subscription service, as well as a loyalty programme.

Advice and clinical expertise

The development of the products is guided by experienced professionals, including a retired incontinence nurse with extensive NHS experience. The company recognises that bladder and bowel control problems can appear at any stage of life, temporarily or long-term, and presents its catalogue as an aid to maintaining confidence and quality of life. To help with choice, the website includes a size finder tool and an FAQ section, as well as instructions on how to apply the products.

Climate commitment and shipping

Novamed offsets the carbon footprint of its shipments by purchasing verified carbon removal credits, through projects validated by the e-commerce platform Shopify. The company states that orders over £30 have free tracked delivery to any point in the UK, and that returns are possible on unopened and unused products. Payment is processed securely via various methods, including Apple Pay, Google Pay, Klarna, Maestro, Mastercard, PayPal, Shop Pay, Union Pay and Visa.

Customer reviews

The website collects reviews from buyers who highlight the absorbency, fit and value for money of the pull-up pants and all-in-one nappies, as well as the usefulness of the adhesive bed pads. Several comments mention the speed of delivery and the efficient resolution of issues by the customer service team. The company states that 80% of its Trustpilot reviews are five stars.

Customer service and professional audience

The company handles enquiries by freephone and email, and has a specific channel for business enquiries. In addition to individuals, the website mentions NHS organisations, care homes and communities among its audience, to whom it presents the possibility of reducing spending on continence products without compromising absorbency or patient comfort.

Location and contact

Phone: 0808 196 2070 · Email: info@novamedeurope.com