Park Property Management

Park Property Management: property management in Glasgow

Park Property Management (PPM) is a factoring company based in Glasgow (Scotland) that presents itself as an alternative to industry standards, with a focus on transparency and customer service. The company offers property management and maintenance services, with particular attention to housebuilders seeking reliable maintenance for their developments.

Origins and management philosophy

The company was founded by Paul McDermott, who currently serves as managing director. According to his account, the creation of PPM was a response to his experience as a property owner dissatisfied with the factors managing several of his buildings: he felt they charged high fees without properly maintaining the properties, leading to deterioration and costly repairs. McDermott decided to manage his own properties and, he says, managed to reduce service charges while investing in improvements. From that experience the company was born, with declared values of fairness, transparency and trust.

The philosophy the company describes is to charge a fair fee for a fair job, with transparent and auditable charges. Annual reconciliations are audited for accuracy and reports are detailed.

Services and management model

PPM focuses its activity on property management and maintenance of property developments. Aspects it highlights of its model include:

• Online billing that allows clients to view their accounts in real time, with budget tracking and up-to-date information.
• Emergency telephone line available 24 hours a day, 7 days a week, 52 weeks a year.
• Open tendering processes, with the possibility for clients to suggest suppliers.
• Constant review of contractors, all independent of the company, through price checking and quality control.
• Review of all new properties upon taking over their management, with proposals to reduce costs and improve facilities.
• Price checking of every contract before the start of the new service charge year.

The company states that, in every property it has managed, it has significantly reduced the costs of management services. It notes that the areas where it has achieved the greatest savings are insurance, electricity charges, lift maintenance and general repair contracts, with typical reductions of between 10% and 25% over a couple of years. PPM indicates that it does not always use the cheapest supplier, but seeks the best long-term value, and that it consults residents on the benefits of capital investments.

Experience and team

The company declares over forty years of experience in the property industry through development management, and notes that over the last eight years its experience has enabled it to reduce costs and improve services and properties for all its clients. It also states that it has spent fourteen years investing in technology and processes to improve customer service standards, with regular communication and speedy and accountable responses.

The executive team consists of Paul McDermott (founder and managing director), Elaine Adams (customer services director), Tom McCubbine (operations director) and Aishling Sims (finance director).

Client and contractor reviews

The website includes testimonials from clients and suppliers. One client highlights the effective communication and speed in resolving issues after changing factors. A contractor who provides services across its property portfolio praises the upkeep and maintenance regime of the properties, as well as the company's values. Another supplier with several years of business relationship emphasises the professional approach to identifying and resolving problems. Comments are also included that describe the company as efficient, helpful and reliable.

Location and contact

8 Seaward Place Glasgow G41 1HH · Telephone: 0141 354 6536 · Email: support@parkpm.co.uk · Hours: Emergency telephone line available 24 hours a day, 7 days a week, 52 weeks a year.