Fresh Start Insolvency

Fresh Start Insolvency: administration of Individual Voluntary Arrangements

Fresh Start Insolvency is a company specialising in insolvency administration that focuses on the proposal and management of Individual Voluntary Arrangements (IVAs), an alternative that people with debt difficulties often choose over other solutions. The firm states that it currently assists thousands of clients with their IVAs.

What an IVA offers according to the company

The website summarises the advantages of an IVA in four points: a single affordable payment, the freezing of interest rates and charges, the stopping of creditor contact and access to an online portal. This portal contains the details of each client's IVA, including creditors, payment schedule, current income and expenditure, among other information.

Team and regulation

Fresh Start Insolvency works with several insolvency experts and has an in-house Insolvency Practitioner, Stacey Graham-Battersby, licensed by the Insolvency Practitioners Association (IPA) with licence number 614201. The company is a member of the Volume Provider Regulation Scheme (VPR), managed by the IPA, whose stated aim is to achieve better oversight, better outcomes and better service for people in debt and the public interest. All work is carried out in accordance with the Insolvency Code of Ethics and the Statements of Insolvency Practice (SIP).

Approach and customer care

The firm maintains that debt can affect work, personal relationships and mental health, and states that its team treats clients with respect and understanding. Its stated commitment is to offer a transparent, simple and reliable service, supporting the client at every stage of the process. The company presents itself as specialising exclusively in Individual Voluntary Arrangements.

Application process and conditions

The contact form for new enquiries collects data such as name, email, phone, total debt level (with ranges from less than £5,000 to more than £50,000), number of creditors, employment status (employed, self-employed, unemployed or retired), residential status (homeowner, renter, cohabiting, living with family or other), country of residence (England, Wales or Northern Ireland) and the amount the applicant could pay monthly to their creditors. The company warns that an IVA is subject to the client meeting the qualifying criteria and gaining creditor acceptance. The initial consultation is free and there is no obligation to proceed; fees are charged after approval of the arrangement and are deducted from the monthly contributions, and are detailed in the IVA proposal along with the advantages and disadvantages.

Corporate details

Fresh Start Insolvency Ltd has company registration number SC606381 and its registered office is at Buchanan Business Park, Suite 12, Cumbernauld Road, Stepps, Glasgow, Scotland, G33 6HZ. The company has ICO registration number ZB481786. The correspondence address is the same as the registered office.

Location and contact

Buchanan Business Park, Suite 12. Cumbernauld Road, Stepps, Glasgow, Scotland, G33 6HZ · Phone: 0161 676 1100 · Email: help@freshstartinsolvency.co.uk · Opening hours: Monday to Thursday: 9:00 – 19:00; Friday: 9:00 – 17:00. Closed on bank holidays.