Nick Scali

Nick Scali, designer furniture with showrooms in the UK

Nick Scali is a furniture chain that sells sofas, armchairs and designer furniture in the UK. The company presents itself as a family business with a history that, according to its own website, dates back to 1962 and has furnished homes in Australia and, more recently, globally. In the UK market it operates under Anglia Home Furnishings Limited, which uses the Nick Scali brand.

The company announces the opening of 16 new showrooms across the UK and offers those interested the chance to sign up to find out when a store opens near them.

Sofas and furniture catalogue

The range is organised into several main categories:

• Sofas and armchairs: collections of recliner sofas, leather and fabric sofas, as well as occasional armchairs, footstools and quick ship sofas.
• Living room: TV and entertainment units, coffee tables, side tables and console or hallway tables.
• Dining room: dining tables, dining chairs, buffet tables and sideboards.
• Bedroom: bed frames, bedside tables, tallboy dressers, dressing tables and daybeds.
• Rugs and accessories: rugs and mirrors.

The website also shows a selection of featured collections, including Capello, Parc, Traver, Allegria, Blox, Montreale, Flute, Provence, Tropea, Aix and Cooper.

Customisation and made-to-measure design

The company states that all its sofas can be customised to suit any size or style. Through its exclusive range, customers can configure a made-to-measure sofa for their home. This customisation offering is presented as one of the brand's hallmarks.

Warranty and after-sales services

Nick Scali offers a 5-year accidental damage warranty, which covers stains and unforeseen damage to furniture. The website also mentions after-sales resources such as a leather guide, wear and usage and cleaning and care guidelines, a lounge booklet, delivery information, a delivery fit guide, the PremierCare for Furniture programme, a membership programme and the option to lodge a service request.

History and international presence

According to the corporate information, the company has been furnishing Australian homes since 1962 and has expanded into other markets. In the UK it operates as Nick Scali, while in Australia and New Zealand it maintains a presence under the same brand. The UK company, Anglia Home Furnishings Limited, is authorised and regulated by the Financial Conduct Authority (FRN: 705347) and acts as a credit broker, not a lender.

Customer service and opening hours

The company has its own customer service team. The published telephone operating hours are Monday to Friday 10am - 7pm, Saturday 9am - 6pm and Sunday 10am - 4pm. Another section of the website shows different hours for the same service: Monday to Friday 7am - 7pm and Saturday and Sunday 10am - 7pm.

Promotions and subscription programme

The store announces a promotion called the 14 Day Sale with discounts of up to 50%. It also invites customers to subscribe to its newsletter to receive product news and to enter the draw for a £250 Nick Scali voucher.