PalletOnline

PalletOnline: pallet delivery in the UK and internationally

PalletOnline is a courier service specialising in pallet transport that operates through its web platform. The company presents itself as the UK's largest online pallet delivery service, with international routes available. Users can get an instant quote, book collection and delivery, and track the delivery online.

The company states that it has been operating since 2008 and that 97% of its deliveries arrive on time. Its average rating is 4.7 stars from over 2,000 reviews, and it claims that more than 99.94% of shipments are made without damage. Customer service is available via live chat from 9:00 to 17:00, Monday to Friday.

Pallet delivery services

The main service consists of pallet delivery, with options for UK domestic and international shipments. The company also offers specialised services:

• Standard and oversized pallet delivery.
• Deliveries to Amazon fulfilment centres, as a partner in the Inbound Preferred Carrier Programme (IPCP).
• Truckload shipments for large volumes.
• Transport of engines and gearboxes, which require special packaging (crate, stand or frame).
• Car parts delivery.
• Next-day delivery service for domestic shipments.

Pallet types and capacities

The platform details the maximum dimensions and weights for each pallet type. Measurements include the pallet height and the load must not overhang the sides unless the oversized option is booked. The available sizes are:

• Micro: 1.2 m × 1 m × 0.6 m, up to 150 kg.
• Quarter: 1.2 m × 1 m × 0.6 m, up to 250 kg.
• Half: 1.2 m × 1 m × 1 m, up to 500 kg.
• Full: 1.2 m × 1.2 m × 2.2 m, up to 1,200 kg.
• Quarter oversized: 2 m × 1.2 m × 0.6 m, up to 250 kg.
• Half oversized: 2 m × 1.2 m × 1 m, up to 500 kg.
• Full oversized: 2.4 m × 1.2 m × 2.2 m, up to 2,000 kg.

For shipments of eight pallets or more, the company suggests comparing with a dedicated vehicle, which can be more economical for large loads.

How the service works

The booking process is completely online. The user enters the collection and delivery postcodes to get an instant quote with the available services and price. No account is needed to get a quote. Next, the dimensions and weight of the loaded pallet must be measured, including the pallet itself. Then dates are chosen and the booking is made, with the option to add a tail lift free of charge if needed. Once confirmed, the customer can follow all shipment updates online.

The company distinguishes between two modes depending on volume: for 1 to 7 pallets, it recommends the pallet network service, where shipments share space on scheduled vehicles with other customers and you pay for the space used. For 8 pallets or more, it suggests comparing with a dedicated vehicle, which travels directly from collection to delivery without intermediate transfers and with an in-house transport lead overseeing the operation.

Coverage and destinations

PalletOnline offers UK-wide coverage, with collections and deliveries across the country. For shipments to Ireland, the platform allows you to select the corresponding Irish county. It also has international routes, although the specific countries are not detailed in the available information. For shipments to Belfast and Northern Ireland, you must select Belfast and enter the full BT postcode.

Service commitments

The company highlights that 97% of deliveries are made on time and that more than 99.94% of shipments arrive without damage. It offers tracking from collection to delivery and free tail lifts when needed. Customer service is available via live chat from 9:00 to 17:00, Monday to Friday.